Schumacher Cargo LogisticsReviews of schumachercargo.com

I wish I could be constructive. All I can do is advise anyone who considers this company to avoid it. Don't buy the lofty sales language when they fish for your business. Like their advice not to make down payments. Or how all expenses are included. No sooner had a company picked up the goods or Schumacher claimed that the volume was substantially more. No way to verify. My experience was horrible; it took 5 months to receive my goods. Damages were obviously due to rough handling of pieces marked fragile. I believe the only reason I finally received the goods and I did not have to pay any additional fees was the fact that I immediately filed complaints with AG and BBB, etc. I got very lucky; damages amounted to no more than the deductible I selected.

If I could give them 0 stars I would. Items lost, that they said they had no record of…even though they were the ones recording the items ( I had photographic evidence of missing item) Luckily Vanlines found it in their warehouse (not labeled or packed) They told me it would take 6 weeks or so, it arrived 6months later ( when I couldn’t get back to NZ to check anything) Finally returned home to a broken chair, so badly packed I don’t know why they bothered. Rude, unhelpful, and incompetent..stay away from them

Stay away from Schumacher Cargo Logistics! Absolutely horrified by the arrogance of the company.The cargo came late, damaged, they demanded fees even if I did not hire them - it was by a moving company I paid everything in advance. The communication is poor and the service is even worse. They don't care about clients.

As others have said, terrible experience. My shipment sat in the port in NY (is sitting in the port in NY) for weeks, and then they charge you for that (even though you have no control over it), and won't release your shipment until you sell a kidney to them. their policies are challenging to understand externally, you provide them with info they ask, and they say it's not enough. I've paid them a ridiculous fee and they continue to hold my goods hostage. No wonder shipping industry is so backed up. Their team insulted me along the way as well.

Awful. Terrible communication. I'm still waiting for my shipment since they picked it up in June. They never get back to you with accurate information. My shipment is still in the US. The person who is handling this shipment doesn't keep me up to date. She will say she's finding out the status of the shipment then never get back to me. The original instructions for customs were incomplete at best. Very unhelpful in interpreting all the documentation you need. Would never use them again.

Horrible company. Liars. Hired them for a huge amount of money to relocate overseas. I was crystal clear about the dates that we needed the container to be delivered to our new home, and scheduled a pack / move date accordingly (7 weeks in advance). I was told that our container would be loaded on a ship leaving the same week that it was packed. Subsequently was lied to repeatedly about the status of the shipment. It is now the date that the container was supposed to be delivered overseas and it is STILL in the USA. I also, in my own research, discovered that a ship did in fact leave within 7-10 days of them packing my container, but they failed to get the container on it. They also lied when they wrote to me that the container was loaded end of July, yet online official tracking shows the container was not loaded until the end of August. We incurred expenses to live elsewhere after our house was packed, and now are having to purchase a number of things. At this point, the container will not even arrive until sometime in October - well outside of the time frames we were promised. Company refuses to do anything about this or even admit that they lied and failed to do what was promised and contracted for.

How I am going to start this🤔? If I have to advice people about this company, I will say RUN! RUN! as fast as you can😳. I am not the type of person that will discredited for the pleasure, certainly not but this is what it is ! This company should be close, I have ship my car, to leave from the US to Europe because was the time where corona was high and my son was getting through hard time to learn he was 5 years old, all the school was online class. So this was not an option for me my son need help with his issues . So I decided to move back to my country for him to be able to go to school physically. Anyway, I choose Schumacher Cargo Logistics, because I trusted them for the job since this is what they do apparently. But that was the worse decision that I have done in my entire life! My car arrive on 25 Mai 2021, and I still don't have my car and we are August 25 2022. They have lay the job to a custom agent that to handle all the paper work. Unfortunately this guy spend his time doing everything excepte taking care of my car to be release from the customs. The customers service is terrible! They have block my phone number, and they said I am not anymore welcome to the company. Why? Well because I want to know what is going on with my car and why the agent promise me that next week my car will be release since 1 year and 3 month, my car is sitting where they stock cars. Which they are probably thinking I am going to pay the stay of my car. I hope for those who read this can help you to make better choice for yourself to ship your car. I should have put no star but this is the option for me to write a review. Thank you to have read me🙏🏽

Our shipment docked in New York 5 weeks ago. The container has still not been offloaded and delivery has been dragged out for weeks now. There is still no indication of when we will receive our goods. Information provided by our agent has either been incorrect or unsatisfactory. In the meantime we are expected to pay demurrage /storage fees for the inefficiency of your operation.