ScheelsReviews of scheels.com

I've been trying to place a $2000 order. With the order I wanted to apply for a Scheels credit card. Did everything it asked and nothing but error codes. Why do they have a website if it's impossible to order, just makes potential customers upset. I'm going shopping somewhere else, probably Cabela's.

Got two different shoes. One Hoka Clifton 10 and one Hoka Clifton 11. Then it became my problem to return the shoes and get a replacement. No $10 gift card, no apology, nothing. I was kind of in a hurry to receive them in the first place and had to wait until mine were returned for them to ship the replacement, even with pictures of the mess they caused. Will never shop there again.

⭐ Minn Kota Terrova: Brand New, Yet Somehow Always in the Shop If you're considering a Minn Kota Terrova, our experience has been one long demonstration of why people are moving to Garmin. We bought a brand-new boat with a brand-new Minn Kota Terrova, and this trolling motor has been garbage basically since day one. Almost immediately, it started making an awful, obnoxiously loud noise anytime we ran it above about level 5. So, back to Scheels it went with almost no hours on it. Their solution? They “cleaned it up.” A nearly brand-new trolling motor. Cleaned it up. Sure. That sounds completely normal. Unsurprisingly, the noise came back. Except this time, it was even louder. We contacted Minn Kota directly, and they instructed Scheels to replace the lower unit. Minn Kota told us the lower unit was in stock. Scheels then took THREE WEEKS to get it. Three weeks. For an in-stock part. Fine. The part finally arrives. We bring the trolling motor back to Scheels, and then it proceeds to sit there for almost ANOTHER TWO WEEKS. It took daily phone calls, repeated pushing, and several rounds of “it’ll be done in the morning” before we finally got any movement. After enough chasing, it was eventually finished Tuesday afternoon. So let’s recap: Brand-new trolling motor. Problems almost immediately. First repair accomplished essentially nothing. Problem comes back worse. Three weeks waiting for an allegedly in-stock lower unit. Almost two more weeks sitting in the service department. And repeated phone calls from us just to keep the repair moving. For what these trolling motors cost, this is absurd. A premium trolling motor shouldn't spend more time being diagnosed, “cleaned up,” waiting for parts, and sitting in a repair shop than it does actually trolling. This is exactly why people are going to Garmin. At least those appear interested in performing the one basic function a trolling motor has: WORKING. Minn Kota Terrova? Based on our experience, I would absolutely not recommend one. At this point, ours has basically been a very expensive shop decoration with a propeller.

Scheels makes alot of noise about being employee owned while having a statue of Ronald Reagan, union buster extraordinaire, at the entrance of their stores. They employee alot of part time workers that are not employee owners and treat them as bad or worse than any coprporate owned superstore. The hypocrisy is astounding. If you support employees being treated fairly, DO NOT shop at Scheels.

Order a pair of phenom elite Batman youth cleats size 2 for my sons football season they sent out a completely different cleat than what I ordered the size wasn't even the same as what I placed in my order with them trying to convince me that what they shipped is what I ordered after proving it wasn't what I was ordered I was told a replacement would be sent but I have not received the items, haven't gotten a refund nor have I been provided with any tracking info for the cleats the supposed shipped to replace the incorrect ones they shipped out.

I ordered an Olight ArkPro USB Rechargeable Flashlight, which was processed quickly and sent via FedEx. I was looking forward to this flashlight until I opened the box. The packaging for the flashlight was already opened. I didn't know if they just sent me a flashlight that someone returned or what. I called and was assured that the replacement would be sent right away. I waited and waited, and then it showed up. Shipping via USPS, that is taking over a week to arrive. Unbelievable. My original order was sent via FedEx, my replacement of the possibly previously opened light is sent USPS. I am so disappointed with this level of customer service.

Extremely disappointed with how SCHEELS handled my high-value online order. This was a 64 lb package delivered to a large apartment building with a locked exterior entrance and locked mailroom. FedEx's own delivery photo shows the package was left OUTSIDE a side entrance in a publicly accessible area—not inside the secured building or mailroom. The intended recipient never received the package. Despite this, SCHEELS relied on the FedEx GPS scan and delivery photo and declined to provide a refund or replacement. Ironically, the same delivery photo they relied on clearly shows the package sitting outside the secured building. I escalated the issue and even filed a BBB complaint. SCHEELS maintained its position, considered the matter resolved, and told me to pursue a dispute with my credit card company instead. I understand that SCHEELS does not control every action taken by FedEx. However, as the retailer that accepted payment for a high-value order, I expected much better support when the merchandise was never received. BUYER BEWARE: Based on my experience, I would think very carefully before ordering an expensive item from SCHEELS online. If your package is marked "delivered" but left unsecured and disappears, you may find yourself dealing with FedEx, BBB, and your credit card company rather than receiving a resolution from SCHEELS.

Ordered fifa world cup soccer ball paid for shipping was supposed to receive order, order never came no updates either or delay messages, if I am paying shipping cost for somthing that cost alot of money you shouldn't be using regular mail I would expect to be paying for FedEx or UPS not for it coming through regular mail. For what I had to pay I should at least get a refund on shipping since it didnt come on the day it was suppose to.