Waited weeks and still no order has…
Waited weeks and still no order has been deliverd
By JUDITH M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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258 reviews
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Scentsy is a United States-based multi-level marketing company that sells scented products including candle warmers.
Scentsy (scentsy.com) has 258 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
258 approved reviews, newest moderated first
Waited weeks and still no order has been deliverd
By JUDITH M.
*** AVOID *** Worst company I've ever come across. Ordered and waited over a week for one bag of melting granules, when they eventually arrived the smell lasted no longer than 10 minutes. I emailed them questioning this only to be told they don't need my business ..... Wow ...... Was actually shocked! Having read all the other feedback I guess they won't be trading much longer 😡😡😡😡
By Julie A.
Kimberly howlett a scentsy consultant,From Spalding in Lincolnshire,has taken and kept £90 of my money.Even though scentsys terms and conditions state that no consultant is allowed too hold a customers money for this long,sentsy have decided not too help the customer.she had held my money for 41 days and as I had no goods I cancelled my order and asked for a refund.In scentsys terms and conditions state that I am also entitled too ask for a refund.And so I should when I haven’t received the goods that I had paid for.She has now had my money for 68 days and still no refund.sentsy have advised me too take Kim howlett to a small claims court.
By Michelle
Never heard of these till a friend brought into work. Had a good sniff of the fragrances etc. Ordered 2 car vent fresheners 11.00 Within a few weeks no smell. Just a sitting orniment on my vent. Not happy . Could of bought a cheap 1 and lasted longer. Sorry will not buy again
By WRU
Poor quality products, the smells are nice but barely last. Incredibly expensive. Would not recommend at all.
By Charlotte
Discusting I played 12 pound for my order then they said I gotta give them 60 pound as my money I payed was only a deposit but when I made the order they sent me a email saying my order will be with me within 10 working days now they are saying I am not getting a refund
By Jordan T.
This is an MLM! Avoid. Avoid. Avoid. I wish MLM reps were banned from appearing at craft fairs. Shilling MLMs is not a craft!
By Louise
I have been buying sentsy wax melts for a about 6 months now and they dont cause me any breathing issues unlike most melts there scent also lasts much longer than most and there is so much veriety i have loved every one that i have tried and i have tried about 30 they are a bit pricey but just like most things if you buy in bulk it works out cheaper i love sentsy and would highly recconend !
By Sharon T.