Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
25 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scentmatchers will perfectly duplicate your favorite discontinued fragrance. Expert match!
Scentmatchers (scentmatchers.com) has 25 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
25 approved reviews, newest moderated first
DO NOT WASTE YOUR MONEY!!! I ordered Victoria's secret very sexy hot, which is listed as one of their "successfully" matched perfumes and it was anything but that. It didn't smell even remotely close to the perfume I requested. I will not be ordering again. They have a no return policy so I'm out the money with an awful smelling perfume.
By Melissa P.
This company does not stand by its product. The fragrance I received was inferior and they would not refund the money. Customer service was weak & truly didn't care. I offered to send a sample, they declined. Stay away from these RIP off artists!
By C. D.
If there was a O star option that’s what I would give them! They are professional SCAM artists. They falsely claim they can duplicate any discontinued fragrance from their list on their website, BUT they Cannot! I asked and paid $72 for what was supposed to be Andron by Jovan, but it smells like some strong smelling powder concoction that only somebody’s 95 grandmother might like. Customer service is basically non-existent via business phone, and emails from them are insulting because they act like the customer is out of line for daring to be unsatisfied with their order! Scentmatchers needs to be sued! We all should be rewarded our money back. Sorriest experience I’ve ever had!
By tommy K.
Fraud. They probably send you a random scent as what I got was not even close to the original. They refused to refund me. The useless product for $ 71 is now in my donation box and will probably end up in the trash in the donation center.
By Erika T.
I ordered Yves St Laurent Belle D'Opium, and the first sample that arrived smelled horrible, and nothing like the original. They then asked for a sample, so I sent the last bit of my last bottle to them. They sent me another small unmarked bottle (not even the one I originally ordered), and the scent was still nothing like the original I sent them. They did not deliver on the product and yet refuse to refund me the money I paid. Do not waste your money!
By Julie S.
Horrible smelling perfume. They should not be aloud to sell it. I spent almost $200. only to throw it right into the garbage. They admitted that they fail at times but sorry about my luck. Took weeks to get the order and terrible customer service. GO TO BBB AND TURN THEM IN, YOU WILL GET HELP FROM THEM.
By forever young (.
I’m kind of in shock. I see that they are a small business, so I guess I was expecting better customer service? I ordered two scents...one of them was the wrong scent and the other was in the wrong bottle. When I wrote them to say that there had been a mix up, they said for health reasons, they could not refund or redo my scent. This is laughable and I truly hope they begin to have some competition because it seems like they are relying on being the only game in town. Save your money.
By Jessica V.
The scent they "custom" made for me smells like rotten food in an antique store. They refused to give me a refund when weeks before I purchased, they offered a full refund if I was not happy. Now they have changed their policy and I stuck with this awful bottle of crap. Horrible company. Horrible communication. Horrible scents. RUN AS FAR AWAY AS POSSIBLE!
By Emily P.
