Scentair.comReviews of scentair.com

If I could give zero stars I would. I have been trying to cancel scentair since May of 2025. An unauthorized signer of my company entered a three year contract and scentair would not let us out of the contract. Deciding that it was probably not worth the legal fees, we put in our notice of cancellation and waited out the contract. Since finally being outside of terms and month after month asking their billing department why we are still getting invoices. WE CONTINUE TO GET BILLED. MONTH AFTER MONTH with late notices. This company has the worst customer service I've ever experienced and is IMPOSSIBLE to cancel.

scentair is a scam, the products are the same things you can find on amazon, but without a tricky strings attached contract which is a scam. DO NOT SIGN ANY CONTRACTS WITH THIS COMPANY THEY WILL PRICE GOUGE YOU for stuff you can get for pennies on the dollar from Amazon for what they are charging. HORRIBLE EXPERIENCE AND LOTS OF MONEY LOST

My wife thought that this was going to be a good company because it was expensive and she’s been ripped right off across the range. The smallest £20 candle we’ve seen that’s hardly scented, sticks with hardly any fragrance at £1 each and a room spray that’s not lasting minutes. All for £80. Top that off with a non existent customer service and there you are. Scentair!! A rip off!!

I own two units, a PRO and a HOME diffuser. The HOME is just over a year old and completely stopped working... won't even power on. I still have a few scent pods left for the unit, but ScentAir will not replace the unit since it's apparently out of warranty. Selling a product with only one moveable part (a fan) and not standing behind it for longer is just bad customer service, not to mention proves that your units are not expected to last very long. Needless to say, they have lost me as a customer.

ScentAir might be one of the worst experiences I have had with any company. I have been trying to cancel my my services for OVER A MONTH. I cant get anyone on the phone all I can do is send emails which I have only been responded to once in over a month which was not even a helpful response at that. They go through Account Reps like crazy and when you get a new one they don't even reach out to you and let you know so it is impossible to get in contact with them. They overcharge and are not helpful. Look elsewhere.

I’d like someone from ScentAir to contact me please - for about the 6th time of asking. I have been trying for months to contact you! You’re quick to sell me refills, but not once do you answer any email, a message Nd can I speak to anyone - no! My home machine has been temperamental from the start and now the fan won’t stay on at all and it also won’t connect to the WiFi. It was a huge amount of money to purchase, as are the refills, and bought as a Christmas present in only 2024 for me, yet nothing heard from you. I’m so bitterly disappointed and upset as I pleaded for this gift after I was so impressed with a larger one in an hotel we stayed in. I’d been going to purchase two more for my business, but why should I when this is the treatment current customers receive? Poor show ScentAir. Looking at all the other ignored poor 1* reviews on here I’ll be amazed if my matter is dealt with. I’ll definitely not hold my breath.

Rude and inconsiderate staff. A driver was parked outside the street to visit one of their clients. It was a very hot day and they left the engine running for their aircon when they went inside. When my partner politely went and asked if they could switch the engine off after 20+ minutes of it running with no-one inside for the pollution and noise they shouted in his face and swore at him. Completely selfish, antisocial and rude staff, we are shocked at how they behaved. I have taken the number plate and will be making a complaint to the company.

Having a company logo on a van then driving like an absolute idiot is a bad idea. Cannot use roundabouts, cuts people up and cannot read Road signs. Dread to think the type of service they offer if they can't even do basic tasks when operating a vehicle.