ScalewayReviews of scaleway.com

Machine HS, aucun service clients vraiment décevable. L'incompétence au plus haut point cela me désespère.

DE LA MXRDE SANS DECONNER 2 SEMAINE DE TRAVAILLE POUR TOUS PERDRE vive yaya mai

serveur qui tombe en panne facilement, lent au démarrage

terrible, 0 respect for data privacy

Petit prix, mais gros problèmes de matériels et incompétence du support. Nous sommes clients depuis 2012, mais nous sommes entrain de résilier l'ensemble de nos serveurs : 1/ les techniciens ne comprennent rien et ca sera toujours de votre faute ! 2/ les disques ne sont jamais changés(jusqu'à leur mort) Un conseil prenez du OVH, AWS... c'est plus cher, mais au moins ca marche, imaginez si votre serveur tombe chaque trois mois ?! refaire les installations, transférer les données, perte de chiffre d'affaire et SEO... Bref un calcul à faire.

They do not respect data privacy laws and their support is pretty useless. It replies super fast. But they can absolutely not help you about anything. They basically are super fast responders at saying "can't help, sorry". I have been trying to delete my account for 2 months but they are not complying and there is no way to delete it through the interface. I also can not delete my credit card information from their platform. The data privacy team simply does not reply to requests, you get 1 automated email saying they will review the case and then radio silence (for more than 2 months now, even though I emailed them many times and complained to the support). Overall a frustrating experience. I was onboarded with a specific price for specific services and then 3 months in they increased the prices significantly and invoiced me way more than what I was paying originally. Questionnable business practices overall. The tech is nice, the interface is nice and the servers work decently. But on the business/support side, it's a nightmare.

Literally the worst service, you could possible imagine. Customer service speaks with some weird terminology that only they understand like MAGIC CODE which means verification. Like what? Blocked my account because I haven’t linked my card in 2 days and then purged it because I have logged from different ip. Support literally ignored my response to them to complete verification and I got a response after 2 days that they haven’t get any feedback from me. Total trash, warn you, the ceo of this service is the same as of Digitalocean which already has ruined reputation. Don’t even trust any data to them, its a russian roulette.

I've tried scaleway for more than a month, since the second day I had a giant problem, the network card gets deleted for no reason, and the causes are contained in their bad configurations, using other hostings the problem doesn't exist. Due to that my server was always offline, and the support didn't help. Would've never thought to say to a technician that VNC works locally and so doesn't need a working internet connection or that the rescue mode uses a different os. So, if you need uptime and decent support, scaleway is not a good solution for you, if you like unrelated answer to questions, downtime and madness, scaleway is the perfect hosting for you. Fun fact, with an always offline server, they issued an invoice.