Santa Barbara Tax Products GroupReviews of sbtpg.com

I used Turbo tax for my last tax return, while I was dealing with a amended refund from 2023. Well I finally received a refund on June 24th which was deposited into the wrong bank account so the bank denied the deposit, so this company decided to mail a check to the address I lived at in 2023 not to my updated address that they have on file. You cant get any answers when you call and im just disgusted with them.

I would give them a negative star if I could. Zero Service. Their promotion indicates that they will collect your refund immediately, but they don’t talk about making a payment if you owe money. There’s nothing on their website that shows a phone number to call for information. So I sent an email to their customer service line. No answer. two emails. no answer. three emails. no answer. in the end. I paid the taxes myself because I was worried that I would not get them in on time. As it turns out they also took out the payment. Now Virginia has double of my payments. It will take me two months to get that money back. Horrible company. Do not use them.

Wouldn't even rate 1 star if possible. Filed my refund with a 3rd party certified preparer. Turns out the preparer fraudulently changed my direct deposit to where my refund was going and had SBTPG disperse checks instead. Tax preparer then cashes checks at some bank that isn't even in my state. I then go to SBTPG and file a claim, turns out this is common? SBTPG then has me jump through a bunch of hula hoops having me go to a police department and file a report which i was already going to do. Had me sign affadavit that it wasn't me and write a statement that it was fraud. Did everything they asked, they then reached out to the bank that cashed said refund checks and apparently never got a response from them and dropped my case! Absolutely no help from this company and if you ask me were in on the entire scheme. Already filed complaints with BBB and my city's police department. This company is ridiculous and in no way shape or form should be in direct relation to the IRS!

My experience with FreeTaxUSA and Santa Barbara Tax Products Group (SBTPG) was financially devastating and one of the worst customer service experiences I have ever dealt with. I chose the option to have my filing fees deducted from my tax refund, which meant SBTPG handled the processing and disbursement of my refund. What should have been a simple transaction turned into months of stress, confusion, and financial damage due to mishandling of my funds and a complete lack of accountability. SBTPG claimed they mailed a cashier’s check that was later returned as “undeliverable,” despite my address being accurate on file. From that point forward, I was trapped in an endless cycle of generic responses, conflicting information, and delays with no real resolution. I spent countless hours trying to get answers from SBTPG, FreeTaxUSA, and even the IRS, only to be passed around with nobody taking responsibility. The delay in receiving my tax refund created severe financial hardship for me and my family. During the time my funds were being withheld and unresolved, I fell behind on critical financial obligations. As a result, multiple accounts went into collections, my credit score suffered substantial damage, and the financial instability ultimately contributed to me losing my home. The emotional and financial toll this caused cannot be overstated. What is most concerning is the lack of urgency and transparency throughout the entire process. There was no reliable tracking system, no meaningful escalation process, and no empathy for the real-world consequences their errors and delays created. Consumers should understand that when using the “pay with refund” option through FreeTaxUSA, you are placing your refund into the hands of a third-party processor that appears completely unequipped to handle serious issues when they arise. I would strongly advise anyone considering FreeTaxUSA or SBTPG to avoid using refund transfer/payment processing services entirely. A small convenience upfront is simply not worth the risk of delayed funds, damaged credit, collections activity, and the possibility of life-altering financial consequences if something goes wrong.

This place is horrendous. I've always took my taxes to someone to do last year.I did him on turbotax had my taxes back ahead of schedule into my account. Because I have my money sent to chime. So I'm supposed to get my money 2 days early. So on 516 2026. My tax refund was approved and said, be in my bank account by May 20th. Yes, I know. It's 1 day early because it's May 9th nineteenth. Still haven't received my taxes. I've been logging into the their website for Santa Barbara bank. Or whatever? It's called here, and it keeps telling me. And fund it. So I called them and figure out how to get through by the mercy of God and they told me that the funds are planning to be released to my account tomorrow which is May 20th. And like I told the lady that I talked to at the I.R.S.When you check, where's my refund?It says by may twentieth keyword, by. It took me a little bit longer because I had to do a identification verification over the phone with them. So I've been waiting on these funds for ever. And now I have this bank that has to take out a $164 for me. Filing my taxes and wait for them to decide when they're gonna put it in my account. Which is c***?If you have the check in the money, give us our check.And our money as well, there's no reason for you to hold on to our funds.

Still no tax return and still couldn't get in touch with anyone when I called I will try again

The guy apparently charged me 3,200 to file my taxes??? Ill never use the guys again I needed that money this is criminal now I have to wait until next year to file with someone else to receive something.

I did my taxes through TurboTax and this company sent me my taxes like who nobody told me that this company was a part of TurboTax and then they put the money in the bank and didn’t tell me nothing about it to a month and a half later I found out my money was deposit with no warning no nothing I would never ever use TurboTax again