Avoid using any tax service that uses…
Avoid using any tax service that uses this company. Horrible experience. Massive delays hidden fees.
By French C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
77 reviews
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TPG info for tax professional partners.
Santa Barbara Tax Products Group (sbtpg.com) has 77 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 75 reviews with 1 star · Clear filters
Avoid using any tax service that uses this company. Horrible experience. Massive delays hidden fees.
By French C.
If I could give less than one star I would. SBTPG has had my tax refund money since the 19th because it says that my refund advance was paid on the 19th, but they still haven't sent anything to my credit karma account. I will never use another tax service who uses them and im going to try my best to sue them.
By Jennifer Watson B.
They hold funds and Instead of just releasing them to your bank, they dont release the funds until the exact date your taxes gave you. Regardless of how long they had the funds they will send it for a future date so even if you have banks like cash app you will never receive it early. They also release the funds late in the afternoon so you will probably get your tax refund a day later. This is all by choice and practice. This is one of the only groups that will do this 👍 dont go here
By Tyric M.
I will never in my life use any tax company who uses this bank for anything. It's ridiculous holding our money and not releasing it when the irs has sent it over to them. I hope this Bank gets sued for every dime & closes down for good.
By VG
I will NEVER use this bank ever again when it comes to getting my tax refund! This company intentionally holds your money longer even after the IRS has released the funds to them, all so that they can get interest off of your funds. This company should be shut down and I hope no one uses this company ever because I DEFINITELY won't use them again! If i could rate this company in the negative I would!!
By Ta-Tanisha P.
Send out refunds early like all the other banks and and prepay services! This is my first and LAST time using this service. Trash
By Camai F.
These are the scum that the earth can do without .. holding hard working tax payers money 4-12 days every time while reinvesting with zero interest to us these people need to be prosecuted and locked up forever they are the epitome of SCUM
By Critical Political Thinking (NEPA I.
SCAM SCAM SCAM SCAM STAY AWAY
By kevin L.