great customer service.
great customer service.
By nathan
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
great customer service.
By nathan
I beautiful spa that I purchased from SaunaKits was broken by a house guest of mine. Jessica went above and beyond to help me figure out what I needed to do. I can't thank her enough!
By Jonathan D.
The delivery was very smooth and communication was excellent from the initial contact with the company all the way through the delivery process. I had a slightly complicated order that was handled with aplomb. A very happy customer now!
By Darryl K.
Quick service
By Dan
Very responsive and easy to work with. The sauna was delayed roughly 6 months. There was always communication with status updates. When the sauna arrived, easy to install.
By Guy
Matthew and John made the experience of purchasing easy. They answered all my questions and made sure I was happy. They went above and beyond.
By Todd
Great customer service, communication and support. Quick shipping.
By Milton W.
Great service, knowledgeable representative. Very clear, easy process.
By Matt