Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
SaunaKits.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
In my opinion, the true measure of a business is how they perform when things go wrong - and Krizza's response to a warranty issue has been nothing short of perfect! I am so happy I chose to work with SaunaKits.com (via the former NordicaSauna) in making this purchase. Thank you so much, SaunaKits Team for taking all of the necessary steps to make this happen!
By David
The team very very communicative and worked diligently to find a solution that worked.
By Dino M.
Communicated with both John and Mathew. Answered all my questions accurately and on time. A total pleasure to work with SaunaKits on my Sauna. Thanks guys for all your help!
By ben C.
I would like to do a special shout out to John the general manager - John provided expert guidance in choosing our sauna and was able to beat the price of a number of competitors by a large margin. He is a professional and answered all our questions with patience and knowledge. So glad we are working with the saunakits.com team and look forward to their guidance during the installation process.
By Robert K.
After doing a lot of research I landed at SaunaKits.com I had a great online chat with a salesperson (sorry I can't remember who) and made the decision to purchase that night. I received the Sauna in excellent condition and my son and I put it together in less than an hour (once we unboxed everything). I have used it every day for the last 2 weeks. It's fantastic. And my sleep scores have gone up! On another note, today I got an email saying my sauna was on the way. I thought, oh no, they are sending me another one. So I called SaunaKits.com and the delightful Jessica answered right away. I told her about the email and she did some checking with the manufacturer and she called me right back. She found the email was just a glitch, no second sauna was on the way and that all was well. My experience with SaunaKits.com has been excellent, start to finish. Their customer service is first class and Jessica is a super star!
By Gary R.
Fast, Fun and Friendly staff to deal with, and oh, the sauna is Fast, Fun and Fabulous to assemble. The wood stove heats Fast!
By Keith
I had a tremendous experience working with John Adams and Sauna Kits. We communicated regularly and he really worked with me to find the right Sauna, answered all my questions, etc. Ty, John. 5 Stars.
By Ryan B.
Krizza kept me informed during the months of waiting for the sauna to arrive. She made me feel my purchase was from a legitimate vendor due to the consistent communication
By JoDee B.
