Great customer service
John, Matt and team were super responsive, helpful and provided great advice during the purchasing process. Thank you
By Niall W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
John, Matt and team were super responsive, helpful and provided great advice during the purchasing process. Thank you
By Niall W.
John and Eric were very helpful and nice! The sauna we originally ordered was out of stock. They called quickly, informed us of the issue, and also researched saunas similar to our needs that we could order instead. They were efficient and very helpful! Great customer service!
By Emily O.
Great service and follow through. Knowledgeable representatives
By Paul P.
Knowledgeable staff that can help walkthrough you through exactly what you need. Thanks John!
By Calvin W.
It has been a pleasure working with the whole sales team. They have answered all my questions and are very knowledgeable, I would definitely recommend!!! Thanks Matthew,Eric and John
By John
We ordered a diy build sauna! Scary? The advice, the explanations and the deal were brilliant. Nordica were amazing. Next step is the delivery and build. So far so good
By Conor S.
Great experience, thanks for the service.
By Kiki
Just ordered our first sauna through Nordica. Customer Service was top notch. Hope the finished product is equally as great.
By Steve