A+ Customer Service
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
By CM
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
By CM
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
By David
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
By Evan
Customer service so far has been excellent. Once I receive the product and have it up and running I will revisit and confirm or else change this rating.
By Melanie
We got our sauna as planned and even before the arrival period that was promised. I have a two little splits in wood on insignificant places to report but have not gotten around to it as we just installed it. The sauna is amazing and the sales team was very helpful
By Stacie S.
Very easy. And super helpful
By Justin
Mathew was great at helping guide me through purchasing my first sauna. Made sure the kit I chose was paired with the correct heater and accessories.
By Jon
The process of deciding on the model of sauna and payment was made easy with the help from John. We are just in the order confirmation stage of the process but so far have been very satisfied with experience.
By Glenna S.