Very good customer service
Very good customer service. The product arrived on time and was packaged very well. The quality of the sauna and materials is excellent.
By Pedro D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
Very good customer service. The product arrived on time and was packaged very well. The quality of the sauna and materials is excellent.
By Pedro D.
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
By Boris G.
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
By Derek
Love this company. Their customer service is superb!
By customer
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
By Mike
great service
By customer
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
By Kathryn
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
By Jason L.