They were very help full the manager…
They were very help full the manager John Adams was great and very helpful.
By sia K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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They were very help full the manager John Adams was great and very helpful.
By sia K.
Very helpful and smooth ordering experience. Matthew answered all our questions kindly and thoroughly. We are excited for our new sauna!
By Richard
After seeing great reviews online, I reached out to buy a sauna and couldn't be happier. The delivery was ahead of schedule, and the support was world-class. A huge thanks to Ez, who handled all my questions with speed and expertise. She even sent custom photo instructions for a technical adjustment I needed. Great product, even better people. Highly recommended!
By Jason De M.
Great people to deal with, ordered a Finnmark FD-3 and they reached out and asked me questions, I asked them questions. Sauna is 2 months out but that's not on their end. Hopefully it is a good sauna.
By Hayden
Eric and Jessica are amazing. I feel very good about placing my order with this company. I ultimately chose Nordica because of what I read on their customer service. I had many options to buy this sauna. I am so grateful I chose Nordica!!
By EllieMae
Easy shopping.
By nate1420
Krizza was an excellent communicator and very thorough!
By Kathy H.
Our experience was 6/5. From sales to delivery. Communication at every point was spot on. We received our 3 man Lugano Sauna and put it together with great ease (some pieces are heavier than others but with 2 able people, no problem!). We used it for the first time today (we needed to wait for electrician to install a designated line). We never used a sauna that did not have steam, we purchased the infrared option and really love it! Takes about 15 minutes to reach 145 degrees in our cold garage with outside temp in the high 30s. The Bluetooth speakers are clear and so easy to pair with our phone. So thrilled with our purchase and highly recommend Nordica; their customer service was excellent!!!! Chris was our sales agent- Thank you, Chris!
By Cheryl V.