Great experience
Matt Adriano was so helpful throughout the whole process - thank you!
By Emily B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
Matt Adriano was so helpful throughout the whole process - thank you!
By Emily B.
I have to applaud SaunKits for the superior service. Especially the sales rep, Sam Kubeka. As with many large purchases, I was looking at many companies to purchase the sauna. Sam was always the first to provide the information I requested and ultimately the best pricing. He was even willing to hold the sauna in his warehouse till I needed it. I have no doubt this experience will continue. It is the extra mile that makes the sale and a happy customer!
By Russell K.
Super helpful during the entire process. Communication was great. Would definitely recommend to others. We Love our sauna
By Nisha
I had a great experience working with Eric. I had a few questions about what heater to go with and ended up going with the Harvia with the WiFi. I appreciated Eric’s honest opinion about all of the heaters and was glad he didn’t just try to sell me the most expensive one. We are so excited for our 2-per Sauna Life cube! Thanks so much.
By Lauren L.
Very helpful customer service, great high quality product, relatively easy to assemble, very durable.
By William B.
Great customer service.
By Erik T.
Purchased CL5G 4 person sauna from SaunaKits.com after about 8 months of research. My husband and I love the look of the CL5G and assembled the sauna with some extra help from order specialist Kizza. Thanks for answering our emails/texts (Thank You). GM John Adams has been phenomenal with his added support with our questions and helpful tips for long term sauna care. This truly has been a great purchase and experience. If you are in need of a sauna this is the place to be.
By Clarice H.
Eric's understanding of my needs a was a critical decision in my selecting Sauna Kits as my supplier.
By James