Worth it!
I love the design, look and experience of my CL5G Outdoor sauna. It was a little challenging to put together and required a skilled electrician. But the benefits far outweigh the cost! Very happy with my purchase!
By Ross
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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I love the design, look and experience of my CL5G Outdoor sauna. It was a little challenging to put together and required a skilled electrician. But the benefits far outweigh the cost! Very happy with my purchase!
By Ross
I ordered the wrong type sauna heater and had to return it. Their customer service through the whole process was outstanding. I worked with EZ to get my return processed and he consistently communicated with me to make it an effortless issue. Will definitely use again . Great Company !
By Angela L.
Matthew! He explained the differences in the saunas and went over all the benefits of owning a sauna .He was very professional and took a real concern of selling me a sauna that fitted my needs.
By Lora
Answered questions. Very helpful
By Robb W.
Working with Sauna Kits, and our sales rep Sam, has been seamless, stress free, and helpful throughout the entire process. Sam has created a customer journey without any pressure to close, and was able to honor the July 4th Sale in our arrangement.
By Ben
Competitive pricing and ther customer service representative Matthew was Fast, Fun and Friendly in his replies, help and suggestions.
By Keith H.
The entire process has been top notch. I wish all businesses operated as professionally and addressed questions and concerns as well as Sauna Kits. My expected delivery was 3 months but they alerted me they had access to some inventory which I quickly accepted. Krizza from Customer Service monitored the delivery and quickly addressed a couple of setup issues i ran into. Her responsive help got our Sauna up and running quickly and I can’t stress enough how impressed I am with her, Sauna Kits, and our new sauna. VERY SATISFIED CUSTOMER
By John T.
Sam did a great job answering all my questions or getting back to me quickly on other items. Nice process.
By Customer