Great customer service
Great customer service! Thank you!
By Anjelika T.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
Great customer service! Thank you!
By Anjelika T.
Krizza has been very helpful keeping me informed on the status of my order and assisting me with any questions I had.
By alex M.
Responded to my call event late at night after hours. Answered all questions and made it a smooth process.
By Trent
Customer service was great! Ez was very responsive and went above and beyond! Thank you! I can't wait for my sauna to be installed :)
By Stacy L.
Very helpful and knowledgeable and good prices
By Geoffrey L.
The whole process has been great! Its really nice to talk to actual people!! Thanks Eric & Matthew I had a follow up from John, and he was helpful making sure we had the wifi capability with our new unit. Thank you John!!
By Kimberly
Amazing customer service! Very responsive and helpful. Krizza and Jessica were great!
By Michael K.
All staff were incredibly helpful and timely in responding to me via email, text, and calling within hours with everything I needed. 10/10
By Kyle T.