Good product, awful customer service, dodgy company
It took about 8 weeks to receive my parcel. There were no tracking info updates, there was no proactive communication from Satisfye, and no attempts to find where the parcel had gotten to from them. They blamed the courier entirely for the delays, while they themselves took a whole week to process and ship the parcel out. They were always slow with their replies, often taking up to three working days to reply, even to simply correct a broken link they had sent me for a form to complete. Incompetent. They do not bother to inform about any shipping delays on their website. Currently they will now make you wait for 60 days before you can file a lost package claim. They also cherry pick reviews on their website. I already wrote a more detailed review for their site, but they filtered it out. What a dodgy practice. What are they trying to hide? According to the reviews here I am not the first to experience their horrific customer service. It is a shame really because their product is actually quite good and was just what I was hoping for. It's ergonomic, if not overpriced for being mostly made of plastic. However I would not rate them any higher than this for their dishonesty and incompetent and slow customer service.
By Emma V.
Response from Satisfye· Feb 13, 2021
Hey Emma, you did order your product during a global pandemic that effected shipping times worldwide. I hope you are enjoying your product and I truly hope your next experience is much better!