Wrong Order
I placed an order and was sent the wrong item. I emailed support 4 times, as it says to, and never received a response on how to return the wrong item and receive the correct order or a refund.
By Carrie
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Sastybale (sastybale.com) has 10 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
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I placed an order and was sent the wrong item. I emailed support 4 times, as it says to, and never received a response on how to return the wrong item and receive the correct order or a refund.
By Carrie
I have not received my order after 6 weeks. Sent 2nd email to company today. Never heard back from first email. No one answers the phone number they have posted. ORDER #STE1151
By JAMES S.