Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
495 reviews
Santander Consumer USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
495 approved reviews, newest moderated first
Santander made the process easy and enjoyable.
By Gil Q.
Response from Santander Consumer USA· Mar 5, 2026
Hello Gil! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Cannot find the app that you need to use to look up your car financing. I’ve downloaded four apps, they’re all banking apps and I don’t have a bank account with Santander. Which app do you use for my car financing account. Make it simpler to find.
By Mark
Response from Santander Consumer USA· Mar 5, 2026
Hello Mark! Thank you so much for taking the time to provide your feedback. Unfortunately, we do not have an app for Santander Consumer USA auto loans. Please click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our website to your favorites so that your able to access your account online anytime. Hope this helps. If you have any questions, please feel free to call our Customer Service Center toll-free at (888) 222-4227. This line is available Monday through Friday 7:00 AM to 9:00 PM, Saturday 7:00 AM to 5:00 PM Central Standard Time and closed Sunday. Have a great day!
unexplained discrepancy in my loan balance and the company's failure to provide a transparent payoff process. I’ve already called your customer service multiple times — over 8 hours in total — and still haven’t received any clear explanation for the discrepancy in my loan payoff amount. Complain no 9338989 reference 9339108 I wasted 5-6 hours y calling 888.222.4227. 10 or more time. I sent detailed email explaining my concern u EO_Escalations , fernandez. bjackson, swati.bhatia criley still no response when I research little bit Based on thousands of customer reports across multiple review platforms, Santander Consumer USA has a primarily negative reputation, often cited for predatory lending practices and poor customer service.
By DHANJIT K G.
Response from Santander Consumer USA· Mar 2, 2026
Hello there! Hello! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Falsely reporting to credit bureaus and hard to understand customer service they also don’t keep their Word when they tell they CAN and WILL do something! They were okay before until I discovered they were doing this! They gaslight you telling you that reporting is correct and it isn’t and will refuse to correct it!
By Dont K.
Response from Santander Consumer USA· Mar 2, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Tesla had just announced .99% APR the day after I applied for and was approved for the car loan, previously it was 2.99%. Santander was able to reset the loan for the new lower amount and I saved over $1200 over the life of the loan! Additionally, the autopay setup was easy and transparent.
By Michael V.
Response from Santander Consumer USA· Mar 2, 2026
Hi Michael! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Terrible customer service. You think it would be simple to get a statement or some documentation with both the owner and Co owners name on. Apparently not, they don’t provide that. Messaged multiple times, they told me that the only document with both of our names on was our original contract. I asked them to send me that. They told me it would be emailed to me within 3-5 business days. That didn’t happen, I waited 8 days before contacting them again. They then said they had put a priority on it and I would receive it in 3 business days. Didn’t happen. I contacted them again after 7 days. They then lied and said that it had been emailed to my email address, I checked everywhere possible in my email account and nothing. They then told me they would mail it to me. Said 10 business days for that, it’s been 3 weeks. Incompetent.
By Katy S.
Response from Santander Consumer USA· Feb 26, 2026
Hello Katy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Very easy to work with, website is great 👍
By Boyan
Response from Santander Consumer USA· Feb 24, 2026
Hello Boyan! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Horrible experience trying to set up online account. Had to call because nothing was working. Still unable to log in
By Betty S.
Response from Santander Consumer USA· Feb 19, 2026
Hello Betty! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
