Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
495 reviews
Santander Consumer USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
495 approved reviews, newest moderated first
Efficient and helpful
By William B.
Response from Santander Consumer USA· Apr 10, 2026
Hello William! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Been on the phone for 8 minutes trying to figure out how to pay my bill.
By Mark A.
Response from Santander Consumer USA· Apr 9, 2026
Hello Mark Antony! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Terrible scammy company. Don't do it!
By Arnold
Response from Santander Consumer USA· Apr 9, 2026
Hello Arnold! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Customer service is very professional and understanding. They always find a way to help in every possible way.
By Wendy A.
Response from Santander Consumer USA· Apr 9, 2026
Hello Wendy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
They approve my loan. Excellent
By Customer
Response from Santander Consumer USA· Apr 9, 2026
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Did not set account all the way up
By Wanza L.
Response from Santander Consumer USA· Apr 3, 2026
Hello Wanza! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
It was great to pay online, until I could not log back in. I still can't log in with the password.
By Carmelita N.
Response from Santander Consumer USA· Apr 3, 2026
Hello Carmelita! Thank you so much for taking the time to provide your feedback and we appreciate your business. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I wanted to set up autopay for my car loan before receiving loan information by mail. Representative #518993 sent me the information that I needed by email and gave me a thorough description of the information being sent. Using the emailed information I was able to successfully access my account and set up monthly autopayment. Thanks for the help!
By Tesla Model Y O.
Response from Santander Consumer USA· Apr 2, 2026
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
