Sansi LightingReviews of sansiled.com

Ahern Avenue 30075, Union City, California

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The Fair Hearing score

3.9/ 5

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69 reviews

Sansi Lighting3.9Average

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About Sansi Lighting

Purchase SANSI LED lighting products directly from manufacturer at the lowest price. Fast and free shipping, long warranties, zero risks!

Sansi Lighting (sansiled.com) has 69 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: sansiled.com
Website: sansiled.com
Category: Home Goods Stores
Location: Union City, California
Listed on The Fair Hearing: 2026

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Mar 20, 2026

I had been a big fan of Sansi products…

I had been a big fan of Sansi products for a number of years with various grow light products, but my recent experience has really put me off them. Last July I received two of the SANSI LED Grow Light Full Spectrum 30W Hydroponic Indoor Plants Growing Lamps that I had purchased from Sansi LED EU Official on ebay. I started using these in October/November to get my plants through the winter. By mid March, one of the lights had started to flash quite aggressively and died a few days later. I have read up on common issues, such as these lights being paired with dimmer switches or placed in locations with poor ventilation that enable them to overheat rapidly. None of these were the case with mine. As my product was under a 2 year warranty, I contacted the supplier to ask for a replacement and was advised that I could have the replacement, but would have to pay £8 for shipping: 50% of the original cost of the item including shipping. Apparently their policy states that after 6 months, the item will be replaced but postage is at the buyer's cost. I have asked numerous times where I can find this policy, as it is mentioned nowhere on the product listing on ebay that I purchased these items from. Each time my question is ignored. I also pointed out repeatedly that this goes against UK and EU consumer laws, but again was ignored. As I was getting anxious about having a replacement item for the light that was no longer functioning, I reluctantly agreed to pay for postage to have the item replaced. It arrived quickly, which I appreciated. However, on the day that the replacement item arrived, the other light that I had purchased last year also started flashing and is rapidly dying. For a product that the manufacturer claims only fails 1 out of 1000 times, 2 out of 2 products failing is pretty bad odds. Those products failing within a week of each other points to some pretty evident design or manufacturing issues. This item is clearly incredibly cheap to produce due to its poor quality, which I imagine is why Sansi will so readily replace it but refuses to cover the cost of actually getting the replacement to the customer - that cost is too high for them, especially when they know how many items they need to replace. Dealing with customer service is painfully slow as there's no one operating on UK or EU time, so you get one response per day unless you're up at 4am. They also seem to be quite intent on being as uncooperative as possible. For example, I asked for an email address to send video footage of the lights to seeing as ebay chat only allows photos. Rather than just providing me with the email address, I was sent a photo of it. I really struggle to understand what the intended outcome of behaviour like this is

By Charlie B.

Response from Sansi Lighting· Jul 2, 2026

Dear Customer, We sincerely apologize for the poor experience and the immense frustration you have faced with our products and customer service. You are completely right, and the way your case was handled does not reflect the standards we want to uphold. We accept full responsibility for the communication gaps and the lack of clarity regarding our policies on our eBay listings. Please rest assured that we have shared your feedback directly with our internal team to review and optimize our policy disclosures, response times, and overall support quality immediately. We are committed to making real improvements based on your review. For a much better experience and more transparent service policies, we sincerely invite you to visit our official store for your future purchases. We hope you will consider giving us another chance to show you the positive changes we are making.