Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Sand Art Home
Sand Art is a premier online destination for exquisite home decor and relaxation products that surprise and delight your guests. Since 1970, we have been crafting unique Sand Arts, starting our journey by selling in brick-and-mortar stores before expanding to the online marketplace. Our curated collection features stylish and distinctive pieces designed to transform any space into a haven of elegance and tranquility. We are committed to quality, craftsmanship, and customer satisfaction, providing a seamless shopping experience and exceptional service. Discover the perfect pieces to elevate your home.
Sand Art Home (sandarthome.com) has 190 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Bought on 19th January for £44.99. Worked for a couple of months, now leaking,
Not worth the money and are cheaper elsewhere.
Very dissapointed now have to throw it away
By Venetia
Response from Sand Art Home· Sep 15, 2024
Hi Venetia,
Thank you for your feedback. We are sorry to hear about the issues you’ve experienced with your purchase. After checking our records, we could not find any order under your name in our system. It seems that you might have purchased the product from "Official Sand Art," which is not affiliated with us.
Unfortunately, there were some fake accounts a while ago pretending to be our brand. We recommend reaching out to the seller directly or contacting your payment provider to report the issue and request a resolution.
We care deeply about our customers and always strive to provide the best service. If there’s anything else we can assist you with or if you have any questions, please feel free to contact us at [email protected].
Thank you for your understanding.
Nach ein paar Wochen defekt und kein Support
Habe im Januar das größte Glas zum Aufhängen gekauft, weil ich lange darüber nachdachte und auf die permanente FB Werbung dann doch reagiert habe (um nicht zu sagen drauf reingefallen bin).
Das Paket kam gut verpackt direkt aus China - Wasser/Luft Verhältnis von Anfang an schlecht, dachte aber, das lag an den Druckverhältnissen im Flugzeugt und wird sich wieder legen. War auch ein paar Monate so, aber jetzt ist auf einmal die Dichtung undicht geworten und die Luft drückt das Wasser raus. Support vom Unternehmen gleich Null. Keine Rückgabe, keine Reparatur, ständig nur derselbe Hinweis, dass man doch das Loch mit Kleber wieder verschließen könne. Geht aber nicht, weil die Dichtung ja undicht ist und die Luft gar nicht mehr entfernt werden kann. Und so versucht das Unternehmen sich aus seiner Verantwortung zu stehen. Ich kann nur warnen, aber bitte jeder darf seien Erfahrung selbst machen - so wie ich auch... Nie wieder.
By Alexander A.
Response from Sand Art Home· Sep 15, 2024
Hi,
We are sorry to hear that you are not satisfied with your purchase. We would like to clarify the situation.
After about four months, you contacted us to inform us that there was an issue with your product. We explained that this is something that can happen over time and that it has a quick and simple solution. It is normal that, after a while, a little maintenance is required, and we provided you with clear instructions on how to fix the issue by applying some glue to the hole.
We understand that this can be frustrating, and our goal has always been to help you in the best way possible. We apologize if at any point there was a misunderstanding or if our suggested solution did not meet your expectations. After our last communication, we did not receive any further responses from you.
We want to ensure that our customers are satisfied with their purchase. If you are still willing to find a solution, we are here to help. Please reach out to us at [email protected], and we will do our best to assist you.
Thank you for your understanding.
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Hallo,
Het spijt ons te horen dat je niet tevreden bent met je aankoop. We willen graag de situatie verduidelijken.
Na ongeveer vier maanden nam je contact met ons op om te melden dat er een probleem was met je product. We legden uit dat dit iets is dat na verloop van tijd kan gebeuren en dat er een snelle en eenvoudige oplossing voor is. Het is normaal dat er na een tijdje wat onderhoud nodig is, en we hebben je duidelijke instructies gegeven over hoe je het probleem kunt oplossen door wat lijm op het gaatje aan te brengen.
We begrijpen dat dit frustrerend kan zijn, en ons doel is altijd geweest om je op de best mogelijke manier te helpen. Het spijt ons als er op enig moment een misverstand was of als onze voorgestelde oplossing niet aan je verwachtingen voldeed. Na onze laatste communicatie hebben we geen verdere reactie van je ontvangen.
We willen ervoor zorgen dat onze klanten tevreden zijn met hun aankoop. Als je nog steeds bereid bent om een oplossing te vinden, staan we klaar om je te helpen. Neem gerust contact met ons op via [email protected], en we zullen ons best doen om je te helpen.
Bedankt voor je begrip.
Better be psychic...
We bought a large wall piece and it didn't come with an injector. Over time the water level dropped due to evaporation and it needed to be topped up.
Went to their site and bought an injector pack. It didn't come. Wrote to them to advise I was still waiting, and that I couldn't source an appropriate size here in Australia, so they sent out another one.
Didn't come.
Was advised that it may be due to customs in Australia (fair enough not their fault) so Emma advised to purchase another piece and she would credit the money paid for injector pack to it and throw in an injector pack.
OK, did that and purchased another piece.
It came and when I went to use the injector it was far too small for the original piece, being suited only for the smaller piece that it just came with.
Wrote back and said the injector was too small for the original piece and was told I never mentioned it was for a large piece. Pretty much, not interested, goodbye.
1. On the website there is only one choice of injector pack size. which is what I bought. Nowhere in the store page, FAQS etc is there any mention of a different injector needed for the large art.
2. In all the correspondence not once did she ask what art piece we had! Instead she turned it on us, as though we are supposed to know that there is a different injector needed!
Just not good enough for what we paid and to end it with "well you never said" (despite you never asking?!) and sort it out yourself is not good enough. Feel completely scammed into buying another piece that we didn't want or need now and with a very bad taste in our mouths. Never again.
By Dean C.
Response from Sand Art Home· Sep 15, 2024
Hi Dean,
Thank you for sharing your experience. We are sorry to hear that you were not satisfied with your purchase, and we would like to clarify the details of this situation.
When you purchased the standard injector pack, we had issues with the delivery due to customs restrictions in Australia, which are beyond our control. After that, we sent a second pack that was also held up in customs due to the country's strict regulations. We apologized for these inconveniences, and to avoid further problems, we offered to send you a Sand Art piece with a discount equivalent to the injector pack price, including the injector inside the box to bypass any customs issues.
Unfortunately, the injector included was the standard size you initially purchased, which is suitable for most of our pieces. On our website, we clearly indicate which products require a standard injector and which require a larger one. At no point did you mention that you needed the larger injector for a bigger piece, and we had no way of knowing this. Therefore, we sent the injector that matched your original purchase.
We apologize if this was not clear in our communication and understand your frustration. We want to ensure our customers have a good experience with us, and we encourage you to review the specifications on our website for future reference.
If there is anything else we can assist you with, please do not hesitate to contact us at [email protected].
Thank you for your understanding.
am taking this opporto say how…
I am taking this opportunity to say how happy I am with my Sand Art product. Having bought three pictures now, I can say how impressed I am with this company. Packaging was excellent with a helpful and friendly staff in support. I might add that I recently purchased another piece from a different company and was very disappointed with the quality. It cost less but was not worth the money I spent. I will be only using Sand Art in future. Thank you. Patricia.
By Patricia R.
Response from Sand Art Home· Sep 10, 2024
Hi Patricia!
We are thrilled to hear that you’re happy with our product and service. As a small business, feedback like yours means the world to us and motivates us to keep working with passion and dedication every day.
We are delighted to have you as part of the Sand Art Home family, and we truly appreciate your support. If you need anything in the future or if there's anything we can assist you with, please don’t hesitate to reach out.
Thank you once again for trusting us! ❤️️❤️️
Na 59 dagen nog steeds niet ontvangen
Een bestelling waarvoor ik op 20 januari heb betaald
Een bestelling waarbij ik zeg dat ik een onderdeel mis sinds 3 februari
Een bestelling waarbij de firma beweert dat deze al vóór 15 februari is verzonden
Een bestelling waarbij deze firma op 19 maart nog steeds geen fatsoenlijk trackingnummer kunt doorgeven
Ik vrees dat ik iedereen moet aanraden , blijf weg van deze firma
Veel beloven, maar niets doen
By D.A.M. B.
Response from Sand Art Home· Sep 15, 2024
Hi Didier,
Thank you for your feedback, and we are sorry to hear about the issues you experienced with your order. We would like to clarify the situation.
Your order consisted of a Sand Art Light Crescent Moon and a maintenance injector. Due to logistical reasons, we had to ship them in separate packages. The Sand Art was delivered within 8 days, but unfortunately, the maintenance injector took longer to arrive due to strict Belgian customs regulations, which are beyond our control.
We are very sorry for this delay, and we tried to keep you informed about the situation at all times. Since the package took longer than expected, we decided to refund the money for the injector as compensation for the inconvenience. We apologize if this was not clearly communicated and caused any confusion.
We want to ensure that all our customers are satisfied with their experience with us, and we hope you are now enjoying your Sand Art. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].
Once again, we apologize for the inconvenience, and thank you for your understanding.
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Hallo Didier,
Bedankt voor je feedback en het spijt ons te horen over de problemen die je hebt ervaren met je bestelling. We willen graag de situatie verduidelijken.
Je bestelling bestond uit een Sand Art Light Crescent Moon en een onderhoudsinjector. Om logistieke redenen moesten we deze in aparte pakketten verzenden. De Sand Art werd binnen 8 dagen geleverd, maar helaas duurde de levering van de onderhoudsinjector langer vanwege de strenge Belgische douaneregels, waar wij helaas geen controle over hebben.
Het spijt ons zeer voor deze vertraging en we hebben geprobeerd je op elk moment op de hoogte te houden van de situatie. Omdat het pakket langer onderweg was dan verwacht, hebben we besloten om het geld voor de injector terug te storten als compensatie voor het ongemak. Onze excuses als dit niet duidelijk werd gecommuniceerd en voor eventuele verwarring die hierdoor is ontstaan.
We willen ervoor zorgen dat al onze klanten tevreden zijn met hun ervaring bij ons, en we hopen dat je nu van je Sand Art geniet. Mocht je nog verdere vragen of zorgen hebben, aarzel dan niet om contact met ons op te nemen via [email protected].
Nogmaals onze excuses voor het ongemak en bedankt voor je begrip.
Brilliant product. Works really well.
Brilliant product. It works really well - despite several other poor imitations - . Colours as ordered. Communications good, allow about 10 days for delivery, but its worth waiting for. Quality. Recommended.
By Paul S.
Response from Sand Art Home· Sep 10, 2024
Hi Paul!
We are thrilled to hear that you’re happy with our product and service. As a small business, feedback like yours means the world to us and motivates us to keep working with passion and dedication every day.
We are delighted to have you as part of the Sand Art Home family, and we truly appreciate your support. If you need anything in the future or if there's anything we can assist you with, please don’t hesitate to reach out.
Thank you once again for trusting us! ❤️️❤️️
Dreadful customer service from Emma C.
Dreadful customer service from Emma C.
I asked to return a free standing one in line with statement on website. Was told I’d have to get my own label and pay for postage. This I did using the address supplied on the company website. It went back to Spain so got tracking and waited. It’s still sitting in a warehouse in Madrid, apparently the address for returns on their website is wrong. Is this even legal? And if she told me to get my own label why, at that stage, did Emma not supply me with the correct returns address? Preparing to send the return in good faith, I was told I could not exchange the product for the wall mounted version I realised my mum needed so purchased this. It eventually arrived, unfortunately it took so long my mum had died and I wanted to return it as it was unopened and putting it up would make me upset. I was told by Emma C that this product is “exempt from returns”, whatever that means. So I’ll try and sell it because it is a nice product it’s just a shame the customer service is so dreadful it just makes the whole company appear to be a sham. If your product and company is genuine, you should accept returns with good grace and assist customers in making these.
Emma C has made my life harder at a tough time when I am grieving.
By Jane
Response from Sand Art Home· Sep 15, 2024
Hi Jane,
We are truly sorry to hear about your experience and understand how frustrating this must have been, especially during such a difficult time for you. I, Emma, was the one who tried to assist and resolve this situation, and I want to clarify what happened to provide a bit more context.
Regarding your request to return one of the products, as stated in our return policy on the website, some of our items are exempt from returns due to logistical reasons. Being a heavy and fragile item, many logistics companies do not accept returns for this product type. We genuinely regret any distress this caused, especially given your circumstances, and tried to communicate this as clearly as possible.
As for the second product, we provided the correct return address on our website. Unfortunately, the initial return was sent to a different address, which is the location where orders are consolidated before being dispatched by our logistics partner. This is not the return address indicated in our return policy. When we learned about this issue, we worked to get the product returned to you so that it could be sent to the correct address. Once the item was returned to us, we processed the refund accordingly.
We strive to provide good customer service and support our customers the best way we can. We are genuinely sorry that this situation caused additional stress for you during a difficult time. If there is anything else we can do to support you, please feel free to reach out to us directly at [email protected].
Thank you for sharing your feedback. We are always looking for ways to improve and will take your comments to heart.
VORSICHT
VORSICHT! Es handelt sich NICHT um Sonderanfertigungen. Die gleiche Ware gibt es bei anderen Anbietern (amazon) zu einem Drittel des Preises. Der Versand dauert länger, als angegeben. Und Retouren sind NICHT möglich, da immer alles im Sale angeboten wird. Bitte kauft bei anderen Anbietern. Dieser Shop hat euer Geld nicht verdient. Das sind Betrüger!!!
By Anett
Response from Sand Art Home· Sep 15, 2024
Hello,
We are sorry to read this review, especially because it is completely unfounded. Our products are original and crafted with the utmost care, unlike the cheap Chinese copies found on platforms like Amazon. We do not offer mass-produced items but rather authentic sand art pieces made with passion and attention to detail.
We do not have any orders under your name in our system and believe that this review comes from a fake profile, possibly from a competitor. These kinds of false accusations are very disappointing and unfair to businesses that work hard to provide their customers with high-quality products.
We kindly ask you to remove this review immediately, as it is misleading and does not reflect the truth.
If you have any questions or would like more information about our products and services, please feel free to contact us at [email protected].
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Hallo,
Es tut uns leid, diese Bewertung zu lesen, insbesondere weil sie völlig unbegründet ist. Unsere Produkte sind original und werden mit höchster Sorgfalt hergestellt, im Gegensatz zu den billigen Kopien aus China, die auf Plattformen wie Amazon zu finden sind. Wir bieten keine Massenware an, sondern echte Sandkunstwerke, die mit Leidenschaft und Liebe zum Detail gefertigt werden.
Wir haben keine Bestellung unter Ihrem Namen in unserem System und glauben, dass diese Bewertung von einem gefälschten Profil stammt, möglicherweise von einem Wettbewerber. Diese Art von falschen Anschuldigungen ist sehr enttäuschend und unfair gegenüber den hart arbeitenden Unternehmen, die versuchen, ihren Kunden ein qualitativ hochwertiges Produkt zu bieten.
Wir möchten Sie bitten, diese Bewertung unverzüglich zu entfernen, da sie irreführend ist und nicht der Wahrheit entspricht.
Falls es noch Fragen gibt oder Sie mehr Informationen über unsere Produkte und unseren Service wünschen, können Sie uns gerne unter [email protected] kontaktieren.
