sanajardin.comReviews of sanajardin.com

No integrity and Sub-Par Customer Service I ordered the discovery set and paid just under £5 for 3-4 day delivery. When it got to the 4th day, I realised I hadn't received any emails about my order being dispatched or out for delivery. So I decided to email customer service. They replied fairly promptly and said they don't have what I ordered in stock and 'thank me for my patience in allowing them a few more working days to deliver'. I replied asking for compensation as I ordered the set for a specific reason under the assumption that it would be delivered within 4 days. To this, they ghosted me and only replied when I followed up 24 hours later. Their idea of 'compensation' was to send me a sample of a different scent that they definitely give out for free. It has now been 10 days since I ordered from them and I haven't received any indication that my order is on the way. Utterly disgraceful.

There's a marketing campaign for people to email the company to receive a sample of their perfume sampleme at sanajardin dot com). I wrote to them, the email bounced back as 'undeliverable'. So, I went to their website's customer service link and explained the situation, and that I was still interested in sampling their products. They wrote back, ignoring the request for a sample and directed me to finding a local supplier of their product and see if I like them. LOUSY CUSTOMER SERVICE! One more company I won't be dealing with again.

Bought as a birthday present for my wife.... package arrived with the name of the company blazened all over it. Not impressed.

The perfume is very expensive and advertised as a luxury product. Frankly, not worth the money. I bought 50ml of Jaipur Chant. Extremely disappointed by the smell, and it certainly doesn't last. For the money I paid, I could have bought a bottle of mainstream perfume with a longlasting fragrance. Not impressed.

Poor customer service. It took 3 months before my enquiry was ancknowledged. I was initially told I could receive a replacement for the faulty item I purchased after providing a video demonstrating the fault (the neck of the spray pump on the bottle had got stuck in the lid and the perfume was leaking out of the bottle). Then later informed my faulty product would not be taken in to consideration because it was not purchased online. The product is sold in multiple stores so this makes no sense and is poor customer service. Avoid!! Nothing luxury about it.

Ordered a set online, its not been delivered by DPD. DPD won’t let me raise an issue. Can i get a response from Sana Jardin? No. Emails/DM’s on social media/Contact us page. The transaction has already gone from my bank so i cant get money back. Expensive mistake.

This perfume has no scent. I have asked several friends to confirm the complete lack of perfume in this expense bottle .. they all said they simply couldn’t smell anything!! I have sent emails in vane .. there’s no contact number, as a lesson I will always check this on future purchases on line.. my next move is to dispute the payment and see if that gets their attention.. if I send this bottle to American Express I’m sure they’ll agree. I’m guessing this company could be a farce.

Jan 15: I made an order, the item was in stock, and everything seemed normal. Jan 16: My credit card was charged and the transaction was completed. Jan 18-21: I sent several emails and asked when my order would be shipped, but received no reply. Jan 21: received a reply from Instagram after leaving a negative reply to their post (they deleted replies that they didn't like, even the polite ones). The agent said I needed to wait till the end of Jan since that item was out of stock. Feb 1: I sent another email since I didn't receive any update about my order. the agent replies I still need to wait for 2 more weeks. But at the same time, I found out they are selling a bundle set that includes the same item I bought. please consider again and again if you want to buy from their official website.