sanajardin.comReviews of sanajardin.com

No customer service. I never received my order and yet my credit card has been charged. I have emailed this company everyday at least once a day for the last 4 or 5 days with absolutely no response. They have no telephone. You can only email them. I called my credit card co. today and they are going to file a dispute. At this point I just want my $244.00 back. They are supposed to be a socially responsible company. They are certainly not responsible to their customers. Order#10214US

Found this company after an article on vanilla perfume recommended their fragrances. I ordered the discovery set, the item was delivered via DHL to the wrong address and while this was not Sana Jardin's fault the customer service following the delivery is. I reached out to them via email as no telephone number listed no response I emailed again a few days later and also reached out to them via social media no response. Ended up after about 10 days raising a PayPal dispute which I then finally got a response from Sana Jardin offering a replacement or refund (I took the latter) I might add that the whole time they were quite happy to bombard me with marketing (16 emails) from time of order to refund without acknowledging my complaint until I got PayPal involved - I would not recommend purchasing form them!

I found this website accidently so decided to order a discovery set. None of the samples smelled unique or good enough to purchase. The price of each perfume is inconsistent with the scent profile. It’s too expensive. Customer service refused a return because I opened the box. How else was I supposed to know what it smelled like without spraying it? Anyways, the voucher I was meant to receive towards a full bottle also didn’t come. The only positive about this experience is the delivery service. Everything else is bad. They don’t even have free returns. I have ordered from another fragrance company (Essence Vault) before and the service is much better from beginning to end. I had also found that company via Google. I would not be ordering from this company again and I regret ever purchasing from them.