Cancelled order, slow response
My order's been cancelled without a good reason. For now they are not shipping an ordered products to my country. Although an address form allows it. Communication with the seller is slow.
By Martin
Response from Samurai Blaze· Aug 25, 2020
Hi Martin, As I was trying to explain in our email, it's not only your address in Poland, but your Credit Card that is alerting us to fraud. We have a right to cancel orders that we cannot process. I'm sorry if you feel we are being unfair, but we simply can't take the risk. Again, I apologize for the slow response, we are doing the best we can to answer every email as they come in. Feel free to message me if you'd like to discuss this further. I'd be happy to help you find a vendor that is capable of shipping to your location in Poland. I can also send you the Credit Card alert mentioning the fraud issue, as you will need to fix this before you're able to order elsewhere online. Anyways, stay safe! Cheers, Bryce