SamsaraReviews of samsara.com

Waste of time. Sales reps hang up on you or they don't even bother answering calls. The sales rep seemed confused when he answered the phone. Then the first question the sales rep asked me was, "how many products do you want to buy?" Before I could finish my response he hung up. No one can answer simple questions about their products or how to have them installed. Seemingly impossible to buy from them. Is this even a real company?

Absolute garbage will cost the driver and company using it in fines and points due to it’s inability to work properly in poor cell service I will be off duty with breaks set and it switches me to driving and they say it’s working properly. They won’t take responsibility for hiring poor programmers and won’t listen when you suggest a proven solution to solve the issues with their system Update #1 Placed review and received a reply from Samsara from what u can only assume is an AI program seeing as every review I’ve read is answered by Kelly asking for more information which I gave them was told someone would contact me to work on resolving the issues I’m having but still 16 days later still haven’t heard from them anymore still having the same issues with their system all they care about is getting paid and not fixing their poor understanding of how the hours of service or the trucking industry works in real life

This company has a horrible customer service! I have used Samsara for over 3 years in all of my trucks. Samsara sent me a defective Dashcam when I first signed up for their service and for over 3 years they did nothing to correct the issue yet they were charging me for the service for over 3 years. When I've finally had enough I switched to a different company and asked Samsara to cancel my contract, but they refused! Please don't waste your time and money and go with the company that cares about their customers and not just the money. UPDATE!!! Kelly from Samsara replied to my review, saying that she has sent me a direct message but she actually didn't! Customer service at it's best!!!

Total night mare , cancelled all subscriptions and was confirmed to remove from all vehicles (which we done ) their agent didn't realise there was a single contract and now bill month after month! Useless email chat system have been asking for months for a call and senior manager to contact me ! Really helpful when originally sign up! But don't hold your breath after that ! Terrible

Samsara customer service is terrible. They have changed reps at least 3 times in the last 2 months. They do not reply. no help with issues. they just re direct you to other people or phone numbers who eventually direct you back.

I've been trying to get in touch with Samsara for 2 weeks to inquire about their product, but they've been completely unresponsive. No phone calls returned or answered, no emails replied to, nothing. As someone looking to invest in their product, I'm shocked and appalled by the lack of support. If customer service is this bad before you've even bought anything, I shudder to think what it'd be like after. Rating: 0/5 stars if I could

We’ve been dealing with Samsara for over 19 months, and this has been one of the most frustrating business experiences we’ve ever had. They can care less about you as a client once they have signed you. We paid faithfully for months, even while three of our devices remained nonfunctional and support ignored repeated requests for help. No luck calling them and trying to get real assistance. When we finally stopped paying to get someone’s attention, Samsara suspended our access, then tried to charge us for the same suspended period and claim we violated the contract. In reality, they violated their own agreement by failing to provide working equipment, timely support, or basic communication. We have emails, call logs, and records showing over twenty different representatives, each contradicting the last. Every new rep starts from zero, introduces new “facts,” and buries the issue in confusion. Even now, after 19 months of documentation, they cannot provide a single clear, itemized ledger proving what they say we owe. Their explanations change weekly. One rep says we aren’t being charged for suspension time; the next sends documentation that proves we are. We’ve spent well over a year trying to resolve this in good faith. What we’ve learned is simple: Samsara’s customer support is a rotating wall of excuses. If you rely on accuracy, accountability, good customer service, working equipment, and transparency in your fleet operations, look elsewhere.

Your system keeps putting me on duty when I’m in sleep brith . It is garbage.