SamebikeReviews of samebike.com

21 emails after ebike delivered without any notification and left in full view from the road, never to be seen again. After contacting the delivery agent they accepted responsibility and have settled with samebike, I'm still waiting for a refund, nobody responding to my emails.

BAD!!! In May 2024, I bought a Samebike LO 26. After riding 600 km, something in the rear wheel started making a knocking noise. When I contacted Samebike (via email and WhatsApp) and explained the problem, they asked me to send a video of the noise while driving and photos of the bike with the serial number (the bike is at that time, of course, under warranty). On several occasions, I sent them videos and photos as requested, and eventually, they asked me to disassemble the motor and lubricate it, with the note that I should disassemble and lubricate the motor every six months (I think this doesn't need further comment). After their request to disassemble the motor, I took the bike to a workshop of a friend who repairs DUCATI and BMW motorcycles. He disassembled the motor, took photos (which I sent to Samebike), and he concluded that the issue was not with the motor but with the spokes on the rear wheel (BTW, the spokes are custom-made and its very hard to buy them anywhere else and can actually only be obtained from Samebike). It was also found that the front disc is curved and that the steering bearing has developed some idling. I would like to emphasize once again that I have ridden the bicycle for 600 kilometers and that I do not exceed the weight limit for which the bicycle is rated and that I have ridden it carefully. After it was inspected by a friend, I rode the bike for one more day, and two spokes broke, which I reported to them, and they stopped responding to my emails (the warranty expires in May 2025, of course). In any case, I do not recommend buying a Samebike bicycle due to the quality of the product itself and the attitude of Samebike employees towards customers.

Nie wieder! Das Bike bestellt und geliefert. Leider nicht Straßenverkehrstauglich. Würde umgehend und nicht ausgepackt zurück geschickt. Mehrere Wochen und dutzende E-Mails später keine konkreten Antworten auf. PayPal wurde informiert und dann endlich auch das Geld zurück überwiesen. Selbstkosten 40 € für den Versand und anschließend 80€ Abzug von Samebike für die erste Lieferung. Normalerweise sollte aus Kulanz für den ganzen Stress nichts abgezogen werden. Nie wieder. Support ist KI gesteuert! Eine reine Katastrophe da einen zu bekommen. Unseriös!!!

Extrêmement déçu par SameBike ! J’ai reçu une trottinette endommagée qui, en plus, fonctionne très mal. Le pire ? Aucun vrai service après-vente ! La marque a été irrespectueuse par mail et est même allée jusqu’à me menacer. Une honte ! Je déconseille totalement cette marque. Leur publicité est mensongère : le produit que j’ai reçu n’a absolument rien à voir avec la fiche produit. Fuyez !

Es gibt einen Produktrückruf der EU-Kommission OR00002/25 für das 20" Elektro-Klapprad 48Vwegen Gefährlichkeit des Produktes. Der Rückruf kann auf der Website der EU-Kommission - Safety Gate Alerts unter der o.a. Nummer eingeshen werden (Safety Gate: the EU rapid alert system for dangerous non-food products).

I am an entrepreneur and chose an electric bike from them for my customer, they broke it on the way and tried to deliver it to the customer without mentioning anything to us, the customer saw that the package was damaged so he did not want to take it. Sambike asks FedEx to repack delivery even if it's broken and send them to my customer, when I mention refund she just says ok and doesn't give a good answer. it's unusual company they don't have email or number that really answer calls. worst company i have bought from anyone in my entire life, never buy a product from this company.

Samebike Ebike Review – Very Disappointed and Frustrated I purchased an ebike from Samebike along with their warranty in July, and unfortunately, my experience has been nothing short of a nightmare. Just a month after purchasing, the LCD screen, motor, and even the ebike itself caught on fire. Naturally, I contacted Samebike for a resolution, but instead of offering a proper solution, they refused to take it back. They claimed returning it would be too costly for them, but offered to replace the damaged parts instead. Fast forward six months, and they have yet to honor their promise. Instead of fulfilling their commitment, Samebike continues to make excuses. They told me to take the bike to a repair shop and that they would cover the costs. However, no repair shop is willing to look at the bike because it poses a fire hazard. To make matters worse, Samebike is now refusing to issue a refund, citing the fact that I discarded the original packaging (which was a result of their assurance that they would repair it). This has been an extremely frustrating ordeal, especially since Amazon refuses to help because Samebike is a third-party seller. I feel stuck with a dangerously defective product that Samebike refuses to fix, despite their earlier promises. Please beware when dealing with this company. If anything goes wrong with your purchase, expect little to no support, and be prepared for an uphill battle if you need a resolution. I will never purchase from Samebike again and caution others to think twice before making the same mistake.

I thînk you better start producing underbed pots maybe they will be of a better quality then the 20LVXD30-I . And also fire the support and service teams because they are zeroes.