SALVAGEDATA Recovery ServicesReviews of salvagedata.com

DON'T USE THIS COMPANY. They quoted me over $2K to retrieve my data. I told them I couldn't afford that and asked them over and over to please return my hard drive. They will not. It's been months and nothing. I have lost valuable memories. I'm just heartbroken.

Heck no! $3,500 quote to recover some pics and videos from a HD. $40 to ship back to me for a 6oz HD. What a joke, and very misleading.

I was traveling in Asia this summer and I dropped my laptop and broke the screen. I also got the laptop wet since it was in my backpack and the PC wouldn’t start up. A friend of mine had used Salvage Data and referee me to them. They saved the day and I was able to get my laptop back up and running in a couple days. I highly recommend their services and the cost was reasonable.

Chose this company out of desperation because it was the first one to show up online. Someone close to me passed and I wanted pictures and videos from an old hard drive. The hard drive was in pretty decent condition. The only problem was I dropped it a few times so it was clicking and was not connecting to my laptop. After I sent in the hard drive, I then decided to go back and look into this company and realize that I made a mistake so as I was awaiting their call I was expecting to hear a ridiculous price after reading reviews. This company lost their mind, quoted me $2200 for a few pictures and videos. Yea no thank you.

You know the feeling you have when you leave the car dealership? The fast-talking salesman feeding you a line of bull? That's the same experience you'll get with SalvageData. First, I will lead with that they did recover my data. That's the reason for the two stars. Everything else was with their business practices. Be warned, they record your telephone conversations, and do not notify you. That's legal under Ohio law, where they are based, but shady. It's not transparent, and erodes the trust with the company you've entrusted your data to. They assign your "case" to a "case manager," and that's the only person you'll talk to, no matter what number you call. It's just like your salesman at the car dealership. After they had evaluated my device, I got a call from my manager, telling me about all the problems they found and how difficult a job this was going to be. I was half expecting him to sell me undercoating next. When he talked price, he used inaccurate language that led me to misinterpret the price quote. In the end, I paid $700 more than I expected because of this. They used their recordings against me to show me what I had agreed to. If you choose to business with them, get any quote or agreement in writing. I'd also voice that you do not consent to being recorded or ask for a copy of the recording. When I objected to the price, they essentially held me hostage with my data. There was no meeting in the middle or understanding the position of the customer. They didn't even acknowledge what had happened. Just demanded payment. While my data was recovered, I could have accomplished the same thing through another vendor for about half the price. Shop around -- you'll get the same service and a better customer experience elsewhere. You'll also notice that this company has blocked Google reviews, and curates the reviews it allows you to see on their website. Update: When originally talking to my case manager, I asked if my device (phone) would be returned to me at the end -- I had plans to trade it in with my service provider for a new phone. Imagine my surprise when my phone was returned -- as a box of disassembled parts. After contacting SALVAGEDATA they agreed to put it back together, as long as I would pay two-way shipping. At that point, I wanted nothing else to do with the company and found a local vendor to work with instead.

All positive reviews of this company are fake.

One of THE WORST experiences I've ever had with a company!!! They took my order and I shipped my important SSD to their company. I received a case number and then *** crickets *** NEVER heard from them again. I've emailed them, called them, called a rep in charge of my case, called their emergency number, and also scheduled a phone session with my "rep" which they completely blew off. I have never heard from them after their initial receipt of my order and SSD shipment. What a disaster! It has been 21 days so far -- but -- I have a feeling of doom about this company and now about ever seeing my SSD again. For f___s sake! I will promptly update this review if ANYTHING changes.

If I could give 0 Stars I would. Absolutely the worst experience I have had with a business such as this in the 20 years of my business. We own a wedding photography studio and unfortunately had an issue with one of our drives. We took the drive to a local partner of Salvage Data (we thought it was done there locally, but no it is sent out somewhere else). We were told we would have an assessment within 24-48 hrs that would give us insight into if and what would be recoverable. It was 2 weeks later before we heard anything it was only a quote that was ASTRONOMICAL. The quote we were given was 3X - 4X what we were quoted from other companies in the past. Upon speaking with our representative he offered a lower price solution that would result in a slightly slower turnaround. We were told 3 weeks. Fast forward 6-8 weeks later and it was finally finished and only a fraction of the data was recovered. We were then told we had to pay 2x the retail cost of the "cheap" drive they would be putting the recovered data on. We felt throughout this process we were being held hostage. Aside from all of this there is a MAJOR issue with communication. You are assigned a case manager, and if you think they are going to respond to your emails...think again! Avoid SavageData like the plague!!!