SalutHaiti.comReviews of saluthaiti.com

Response from SalutHaiti.com· Nov 8, 2023

Hi Nossirel, Thank you for letting us know! Digicel Prepaid Credit Haiti has confirmed that your order for a mobile recharge has been successfully processed and the credit has been added to the phone number you chose. They also provided the reference number as proof that the full & correct amount was added to the beneficiary's number. Mobile Recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours. Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Mobile Recharge has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm their balance. The contact details for Digicel Prepaid Credit Haiti can be found on the invoice we emailed to you or in the "Order" section of your online account which you can see by clicking on https://www.SalutHaiti.com/account/activity. Great day ahead! SalutHaiti.com

Response from SalutHaiti.com· Nov 3, 2023

Hi Saskia, It is indeed frustrating to lose money due to a wrong phone number entered in the online form. In such cases we can cancel an order only if the order hasn't been processed and sent on to the local operator. Once the money gets on a phone number that exists, be it the wrong one, the credit cannot be withdrawn. It's a general policy, not our own decision. Please always double check any data entered to avoid such situations! Thank you for your understanding!