SaltwaterAquarium.comReviews of saltwateraquarium.com

Awful. Bag of 25 snails, most dead. Poor shipping, very little water in bag. Probably suffocated. Waste of $100

Absolutely perfect pair! Both arrived healthy, well-fed, disease-free, and with beautiful coloring. The female is a wonderful size about twice the size of the male, just as she should be. Best of all, they took to their anemone almost immediately! They are such a joy to watch and have quickly become favorites in my tank. I couldn’t be happier with them!

I ordered 2 separate orders from them the shrimp were doa due to not being delivered on time sent pictures to customer service they gave me a 20$ credit so I can reorder and spend another 40$ this is insane

Just received my reef cleaner package and half of it was dead on arrival. When I reached out for replacement I was told that in order to get them replaced I had to spend more money with them so my replacements could be added to the new order. I would at the very least expect a partial refund if they didn't want to cover the shipping cost.

I been buy a bottle of prazipro but when I received it was flat the customer service said it was manufacturer problem nothing with shipping but the box of the product is totally flat . I can’t get any money back from it.

I ordered a clean up crew for my 65 g reef tank, plus a few other cleaners. The shipment was as promised, and the packing of each type of snail, was excellent. Unfortunately, something went wrong, the shipment was warm, and most of the cleaners arrived dead, or nearly so. I followed the policy and reported with pictures. I received a prompt response asking if I wanted re-shipment or refund. I chose re-shipment. BUT, this time FedEx delivered the box THREE days late, instead of overnight, despite the well and thoroughly marked box - "LIVE ANIMALS". Everything was dead (and it was quite smelly and disgusting!). I reported the issue, and I again received a prompt response giving me the choice of re-shipment or refund. I chose re-shipment. The box arrived today - everything as promised. Nice specimens, of everything. Not the ultra-tiny type I have received from other online stores in the past. Good experience...with customer service, communications, notice of delivery, etc.

I'm not sure that another negative review for this site will change much given how many they already have. I ordered an algae scraper on March 6th and it still has not arrived now on March 23rd. Worse, USPS shows it stuck in limbo with no delivery date. Any other vendor would immediately credit my account for what they charged me on March 6th. These guys say that after 10 days of additional waiting, they will consider shipping out another product or refunding. Ridiculous...

Customer service is abysmal. False advertising on products then they won’t help. Oh but you can return it for 15% fee. Horrible company. Horrible service. Avoid!