SalonistReviews of salonist.io

I work at a salon where we use this software, every other day, the software times out for at least an hour and that hinders our daily booking. They keep scheduling maintenance's in GST without taking Eastern time zone businesses into consideration. Currently, salonist has been down for us since yesterday, it stopped working during peak work hours and hasnt gotten back up yet. Their support team is terrible, does not respond timely neither do they fix issues. We've been having issue with their text messages not going out for the past 2 months and they say they will fix it but nothing changes. Its a waste of money to use this software if you have a running business thats very active. Salonist has cost us our clients, our money and theres zero accountability on their part. I would give them zero stars if it was an option.

No customer support can’t cancel it on the account support don’t get back to you. Scam!

Not Ready for Medical or Complex Businesses, Horrible Support (August 11, 2025) Salonist.io markets itself as a powerful management tool that "understands your business values" and helps streamline operations for beauty and wellness businesses. They even claim it's a "game-changer" with full integrations and easy appointment management. In reality, it's a broken promise — especially if your business is anything more than a simple salon. I signed up for the ADVANCED plan in mid-July, expecting a fully set-up system as promised. Instead, I’ve faced a nightmare: three full days just to get basic staff logins working, and even now, core features like appointment history, consent forms, and integrations remain non-functional. Despite multiple attempts to get help — including emails and messages via WhatsApp — I have received no response. They don’t answer calls or messages. For a company that proudly shares testimonials like #salonistlove, their customer support is completely absent when you actually need it. If your business is a medical clinic, wellness center, or anything requiring reliable workflows and compliance, avoid Salonist. They are clearly not equipped to handle anything beyond a very basic salon setup. They claim to help you "transform your business," but instead, they’ve paralyzed mine. I will update this review in the future — for better or worse — depending on whether they ever respond and fix these issues. Right now? This is a strong warning: poor functionality, zero support, and broken onboarding. Not recommended.

no after sales service, no migration support

Salonist is the WORST service provider I have ever encountered! I was using Fresha for my shop. However Fresha increased the fee, so I look for another provider option.Sadly,after paying first month fee,I just realised the software of Salonist is not well-built and staff is so unprofessional.Then I told them to end service in end of May. In result, they still charged me for Jun and even July! Even I already made a refund enquiry in Jun! I asked again in July and Aug, they replied me they will will refund within 6-7 working days on 15th Aug. OF COURSE, no refund after 2 weeks. I asked again today, and I asked for proof! Then, they blocked me today every time when I started the chat🤯 I am so pissed and that’s not the way to do business by cheating and blocking customers!!!!! Be aware with this extremely worse company!!! They are not what they wrote on internet and so many fake reviews on internet!

I was made schedule a call before I got access to the dashboard. When I realised how bad the system is, I cancelled the call because it would be a waste of both our times. When I messaged to cancel and provide feedback why I cancelled and won't be moving ahead (because that's how businesses do better) the sales rep responded with: Salonist: No issues this is all managed by the backend only this is trusted by 12000+ users world wide. And no software have this sort of features but still you can check others thanks Me: Why are you being rude? Salonist: No no not rude dear How is that a way to respond to someone in a professional manner? 1. You're clearly defensive and cannot take feedback from customers who are giving you valuable information on how you could go from a poor platform to an average platform. You truely know that your platform is poor to react in such a childish manner. 2. You either lied or you don't know salon platforms because Acuity Scheduling and SimplyBookMe offer this as I have been using both of them for multiple businesses. 3. Do not call a potential lead in a B2B setting 'Dear'. I am not your 'Dear' I am a potential lead that would contribute to the payment of your salary and the business from going under. 4. Please take this feedback on board whether it hurts your ego or not, and discuss your sales reps attitude, which is unacceptable. You’re up against Squarespace, a recent publicly stocked company. If you had a better platform and better attitude, you could call yourself a competitor, but right now I feel your only competitor is an excel spreadsheet or appointment notebook.