Sally BeautyReviews of sallybeauty.com

I placed an order on 2-4-20 here it is 2-13-20 and my order still says created, I called waited 20 mins before I got to talk to someone, she told me she spiel call me back with an update and never did.. I call back tonight 2-13 and am told they are trying to get my order processed through the warehouse.. REALLY??I haven’t shopped with Sally for long now I’m on the verge of NEVER shopping with them again..

Ordered two online orders a few months apart. First order was missing an item and they sent me a wrong item. Had to call to get it sorted. Second order was a total mess. Missing another item, emailed and never heard back after two weeks. Called three times and told three different answers. Still have not received my item or money back for missing item. Really poor customer service, don't even bother messaging their customer service on Facebook they are extremely condescending and rude. . They gave three different answers and make me feel like I'm wrong. They need to get their act together.

Sally stores are everywhere and if you are short on some products easy to popin and buy it, the prices are a bit high but you pay for being local store

Placed my very first online order with them about 6 days ago, from Canada. When going through the checkout for my $150 USD order, it showed I had a 20% off coupon code available to use, but it wouldn't work so I called customer service and was basically told "too bad, so sad." 2 days ago I receive an email that my order had shipped BUT that 2 of my 11 items could not be shipped and I wouldn't be charged for them. Strange, both items were in-stock when I placed my order? I just got off the phone with a very snotty rude customer service person to inquire. She advised me that neither of these 2 items were available at the time my order was shipped. I asked her how I was able to order them if they weren't in-stock, she advised me that their stock availability is "not in real time" when you place your order, oh and they don't do back orders but big bonus for me, I didn't get charged for these items - like that's some kind of bonus? One item was a 1 litre condition to go with the 1 litre shampoo, at the time I placed the order it was BOGO 50%. Had I known I wouldn't get the matching conditioner at the time I ordered, I wouldn't have bothered ordering the shampoo, duh....oh, or the dispenser pump for the conditioner that I obviously won't be getting. In a snotty tone, she advised me that if I wanted the 2 unshipped items, I could just place a new order for them. Say what? Right, because I want to pay more shipping to the U.S. for another order that obviously isn't even guaranteed to be shipped to me because their stock availability is "not in real time" so I could run into the same problem again. First order with these clowns,and last one.

I love Sally’s at Midway Market Square in Elyria, the ladies there have excellent customer service skills. There kind and genuine . Lidy Torres

I love Sally Beauty. They have a good variety of quality products and the staff is helpful.

Gellish 5-45 in store price was $294.92 inc tax so I shopped around online for a better price and finally googled "Sally Beauty Canada". Price was 179.99 + tax $23.40 & ship $20.52 = $223.91 at check out so I ordered. I then found out my daughter already had a nail dryer so I printed a copy of my Visa and went to the local store to return. This is when I noticed they had billed me $304.48. That's approx 36.41% more expensive. NOWHERE did it mention on my cell when I ordered that this was in US funds or that customs would be charged. To make matters worse the store manager could not refund me unless I had a transaction # to refund in store. Online customer care was ABSOLUTELY horrible. They would not reimburse shipping, taxes, customs and couldn’t even tell me the amount I would get reimbursed. Really? There’s $9.56 difference btwn what I was charged and what the store will get when they resell the product. This made me not even want to shop at the local store…ever I was so angry I even told my daughter what happened and not to shop there again. They even send emails with discounts for online purchases. Really? So this can happen again. Luckily when I returned to the store in Sudbury a few days later with a case # and reference # the store manager gave me a full credit for the return. She made it work so that I would get fully reimbursed. She obviously understands customer care and the value of returning customers and for that reason only my daughter and I will continue to shop there. The site should say. WE DO NOT SHIP TO CANADA like other online stores have or have Canadian prices on their website like other online stores have or have a check box that consumers have to click on and agree to before going through with their purchase: an example of this could be: CANADIANS ARE AWARE THE AMOUNT CHARGED ON THEIR CREDIT CARD WILL BE BTWN 35% AND 40% HIGHER THAN INDICATED AT THIS CHECK OUT.

Pricing error? Hard to tell because there was one price above 10 items. Pointed it out to cashier. She acted like she had no time for customers. I don’t even think she looked at me. Told me of I didn’t like the price I could return it. Update: I returned the item in question and received the same associate. She made a flippant remark to me and then tried to laugh it off. A very rude comment for a company whose policy is “Love it or return it guarantee”. Then the company does not respond to complaints.