Sally BeautyReviews of sallybeauty.com

The cashier was very polite, attentive, and professional. She greeted me quickly and she even walked to the section to help me find what I was looking for. I cut my hair last year and was looking to start my waves journey. She made everything so easy and fantastic. Happy Holidays and I will return to Sallys because of her. The receipt doesn't have the employees name, she was White or Spanish descent, 5'10 or shorter, and joyful.

i don’t live close to a sally beauty that i can get to on public transit, but close enough for 2-hour delivery. i made a mistake with an order that i instantly tried to solve only to realize that you can’t edit or cancel ANY order pre shipment (delivery or pickup) and support got an attitude with me when i explained my problem. i got the (wrong) item anyway, and sally never explained that delivery was through DOORDASH, so i almost turned them away because i hadn’t ordered any food. im still waiting on a refund but i would never order from sally ever again, their policies are inconsiderate considering their lack of availability in certain areas and the fact that we’re still in a pandemic and not everyone can leave the house.

Sent me the wrong makeup color but I reached out to support and received another package with the right color within 2 days. Overall happy as errors can happen to anyone.

Hi well i have a major complaint,this incident has affected my trying to purchase Anything with credit! I do not have much credit as it is, but the have screwed with me, i have came to the store off college one night with my girlfriend they had a sale and promotion going where if you Buy 60.00$ worth of stuff u can get or apply for a credit card, so as i had purchased over 60.00 i had used my girlfriends card in which i still have the papper trail and bank statement, so i was offered the promotion, so i was able to get the deal of a credit card, after i had purchased the items with my girlfriends card, a week or two later i get a bill stating i owe ( the exact amount ) that i paid for plus a little more, now how is that possible i never had a chance to use there card at, all, i just got a discount and was able to recieve a card, i got the reciept of the purchase that it was on my girls card but im getting billed for a card i have never been able to use, on top of that my credit shows delinquent pay and they keep billing me, i have complained to corporate and customer service but i am getting no where im very pist and about to report this company to BBB , i have already talked with a lawyer because rescently my car was stolen, andi have been denied a finance because of this,,any one else go through this?

I needed some small clippers to trim my dogs feet and my barber suggested I try Sally's Beauty in Los Lunas, New Mexico. The evening lady suggested an Andis Slimline 2 set of electric clippers. I asked if these were guaranteed to cut dog hair and she said "Oh, yes!" I get them home and they don't cut. The next morning I tried returning them and the manager tells me they don't accept returns on clippers. I explained how the evening lady told me they were guaranteed to cut dog hair and they don't. The manager said "Well she shouldn't have told you that but we're not taking them back." Had the other lady told me that there were no returns allowed I would not have bought them despite her guaranteeing they would work. It's just not worth the risk dealing with small businesses when you can get better service thru online or big box stores.

They still haven't delivered the order I placed on 05.05.2022. Customer service is not responding. They don't cancel either. The money is waiting in the bank. I don't think I will buy again. Order number: WSA1525179452

I have been going into Sally's beauty supply in Strongsville Ohio for a while now. The employees are always very nice and polite and helpful. I do remember one time though when I first started coloring my hair on my own one employee suggested me using 10% developer on my gray hair. Of course it did absolutely nothing to get the gray out and unfortunately I left it on for 40 minutes which damaged part of my hair. When I went back another employee told me I needed to get the 20% developer and that seemed to work fine all the time. That was a long time ago and I never had any issues since however when I went into Sally's yesterday, I was offered to apply for a credit card. I was told that if I was approved I would instantly get $20 off of my $50 purchase right away. I have excellent credit and only two credit cards. One of my credit cards has zero balance and the other has a few hundred dollars so my chances of getting approved was more than excellent. Once I hit the button after answering a few questions the employee told me oh I guess the bank needs more information so if you are approved they will send you a $20 credit for your next $50 purchase. I was pretty upset and felt that I was just scammed. I guess the idea was to get you to spend another $50 in order to get $20 off in the future. I felt this was deceptive. Before I left the store the same employee did it to the person who was standing behind me. I feel they should be honest when saying if you are applying for a sally's credit card chances are you won't be approved immediately. Had I have known I wasn't going to get $20 off my purchase that day I would have never applied for a credit card. I simply don't need it.

I signed up for their credit card when it was advertised on the home page of the website that I'd receive $20 off .you order of $50 or more if I made an order after being approved for the card. So I got approved and received the email and if I remember correctly I had to click a link to redirect me to a new Sally page to shop and use the discount I should have received. Somehow through the link for the discount I ended up paying for my order with a debit card which was ridiculous since I didn't ever click that option and the link was for a credit card discount after being approved. I was really annoyed at this point and when I messaged Sally's about it they didn't respond so I messaged AGAIN. The response I received was hilarious. They said they could not nor would they give me the discount because they couldn't confirm when I was approved. That's weird because I have an approval email and would have an order number for MINUTES after my approval email.. they don't care about customer service and I felt like they falsely advertised this discount since they could easily email out a one time use coupon code or they could do what I mentioned above and allow me to send attachments of my confirmation to make things right and keep a repeat customer satisfied. I promised myself I wouldn't ever use the credit card just because that first experience was so bad and I'm so glad because there's alot of bad reviews about their credit card customer service. I'll stick to ordering from Amazon