Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

I am really pleased with my tub. My only remark has to do with water build up on the side of tub against the wall. I try to remove the excess water but I still have to use dry towels to sop up the water. Any suggestions to deal with this?

The salesman and process was easy but the installation and tub was not up to my expectations. They showed up on date scheduled. The installation was sloppily done. Picked trash up out of my garage, yard and home. The caulk was all over everything!!!! I will never get it to look decent. The water temp was not warm enough, it is still draining unless i stand on the drain valve and hold lever for varying length of time. We called the day after installation and had to threaten to stop payment on check but they still haven’t shown up and its been 8 days. Should’ve just fixed my hot tub and saved the $16,000.00. Is definitely not worth it.

Hello, the service men arrived on time, very polite and cordial, they took the time to protect our hardwood floors, they got started and was very professional, so far job well done. We are really enjoying all the relaxing features, thanks safe step.

We ordered a safe step shower in late May 2021. We were told that Covid had not affected them at present. Today, 8/31/2021, we are still waiting for the shower. I had to call them in mid to late June and was told they were low on foam and metal parts. In Mid July, they called and said 30 more days, in mid August I called again and was told they will call their distributor for a delivery date. No word from them yet. Very disappointing as they requested half of the cost up front. Apparently there are two safe step tub companies- ours was ordered from the company that is in Tennessee and calls come from Minnesota(area 952).

DO NOT BUY THIS PIECE OF GARBAGE! I bought this tub for my mother years ago and it lasted in good condition for maybe a year. Ever since then the gets don't work, leaks, takes forever to fill and now its leaking through my floor into my basement!!!!!!! I have to now pay someone to take this piece of garbage out and get a different tub altogether and pray that my floors don't rot!!!! There was water dripping onto my basement floor and mold starting to form. Im filing a complaint with BBB and get some of my money back on this. Worst investment ever and horrible customer service when we did call. They want $300 just to come out to the house. HIGHWAY robbery much??????? Update: I received a very unprofessional email back and these people only call when it's it's that cannot help. Who sends an email and not even have a name at the end and contact info????? Absolutely HORRIBLE customer service. Shame on them

The tub is great. I am disappointed on how much upkeep the tub needs. The failure of the blower after only 6 months. I gave up on the shower head. It was replaced and the same problem continued. will not stay adjusted to to the height we want it at. It just shoots the the ceiling when it is turned on. So we just don't use it anymore.

David and his crew did an excellent job very clean and very professional. The whole Safe Step team were very helpful throughout the entire process. When the job was completed the tub looked like it was made in the space it was installed. Thanks Safe Step

I’ve had my overrated tub for several months, it drips uncontrollably, my shower head leaked off the top, all the calking turned a gross yellow, I am very disappointed in the tub, I owe 18,000 on a piece of crap as far as I’m concerned, the service is non existent! I’ve called them so many times with no results! Please do not buy this tub! You will be so sorry!