Tracfone Wireless IncReviews of safelinkwireless.com

Worst customer service i have ever had in my lifetime. Need less to say i will find me a different phone company. Worst ever!

They purposely slowed my data ever month the service was horrible droped call sometimes people couldn't here me even with full bars had to use the phone out side for pepole to here me customer service was very bad they kept hanging up on me then they wouldn't give me my port out pin it took 2 trys to get the info

I’d like the quantity of the phone but it’s hard to login to Wi-Fi so I don’t know what’s going wrong so they should make it a better access way

SafeLink Wireless is the sh**tiest wireless company there is! I had the Free Unlimited Talk, Data and Text plan that's apart of the Government Assisted Lifeline. They shut my phone off at least 8 times!!! I've spoken with numerous customer service reps who either do not understand what you are saying or they end up hanging up the phone on you!!! The few times they tried to restore my services, my phone is shut off again!!! Then when they want to troubleshoot the phone, they keep saying that my services have been de-enrolled and I don't have lifeline, which is not true because I've checked both SafeLink and the National Verifier's websites and I am enrolled. Today, August 1, 2023 they said that I am enrolled which is true but why is my phone off still? I don't have a landline or any extra cell phone lying around. If something happened like my car breaking down on the highway or I was at home and I was hurt and unable to go to my neighbor's door and get them to dial 911 for me, how will I be able to call anyone for myself or receive roadside assistance??? Nowadays, it's very dangerous to not have a phone!!! Safelink is playing with people's lives!!!! I'm switching to another wireless company and if I have to pay each month to keep my phone on and running, then so be it! Goodbye, SafeLink, I was a loyal customer for 6 years but you guys are going too da*n far!!!! Forget you all!!! I hope your company goes under the water and under the jail for playing with people's lives!!!!

Safelink/Tracfone Wireless, dba Verizon Communications, has the worst wireless service available. The customer service representatives are unhelpful and disrespectful. It took two days in order for my mother's ACP/Lifeline service to be restored to the phone they sent her. I have never felt more insulted by a company's representatives, and I would recommend anyone not to use Safeline, Tracfone, or Verizon at all.

Service totally SUCKS keeps shutting us off monthly and asking to recertification. Customer service is totally incompetent besides all of them barely speak English and when they get frustrated or don't know the answer they hang up on you. I guess you get what you pay for from a totally free state provided service. They get the lowest bidder like everything else and the quality suffers.

You know, I don't care if someone has an accent or if they're from overseas or whatever the case, that's not a problem and neither should it be for anyone else. I think it's quite insensitive to include that as a downfall in their reviews because there have been people who struggle with English that have helped me get my service working. Racism is still well and alive so I do not like that when it's included in reviews, it's unnecessary. The actual problem is that they're just terrible people. The amount of times they ignore what I say and refuse to escalate it to corporate makes getting my phone service turned back on every month a nightmare. They are also not supposed to turn my service off every month, no other lifeline benefits do that. They lie about everything too consistently. One person says you need a Verizon sim card and that's not MY JOB to do anyway. From previous experience with lifeline companies, if they change their services, they will automatically send you a new sim card with their new service provider but the thing is, this isn't the issue and it's a LIE so do not listen to that one and waste your money. They lie about needing an alternate line to talk to corporate and corporate employees are either bran dead or brilliant, there is no in between. One person will refuse to work on my phone without an alternate line, one will work on it and not know how to fix it while keeping you on the phone for 30 minutes, and another person will fix it within 5 minutes. They are thee most unprofessional, untrained, scam, low scummy company I have ever ever had service from. You have to practically bash your own face in with a mallet to get your phone back on every month. When the service is on, it works incredibly. I have the truly unlimited ACP plan, the step above 25GB so truly unlimited data, and it's fast, reliable, and I can get everything I do on the internet done in a hurry. The last thing I want to say is the amount of times they ghost you or hang up on you is ABSURD. They have no problem pushing your buttons, being rude, and lying and when you finally snap and start giving them a taste of their own medicine, they hang up or aggressively change their tone and repeat the same things over and over again. You have to basically get lucky to find a combo of a regular employee who will transfer you to corporate office and a corporate employee who knows what they're doing and what to look for. This has taken me anywhere from 1-4 days to get through to someone who will actually help you. I get the service is free but ruining someone's mental health at the beginning of every month to keep their phone service on is absolutely beyond disgusting. They aren't trained properly. They pull things out of their a**. They argue even when you're trying to be polite, have even had some raise their voice and interrupt me before speaking which has resulted in my anger towards them spiking every month. I can only take so much before I give people a taste of their own medicine. When I can afford it, I will be dropping them like flies and moving onto a company that doesn't treat their customers like this. It's not about the language, it's about the people working for them. There are too many 1 star reviews for this company to not be checked out yet, I don't get how they lie, scam, and treat their customers like this and GET AWAY WITH IT. List of things that needs to be fixed ASAP: -Train employees better and change the troubleshooting requirements -Remove the requirement for an alternate line, it is an inhumane practice because people who get free phones are getting them because they can't afford a phone. Use your brains and logic, That requirement is false anyway as they've fixed my service without needing one for a YEAR. (People with lifeline CANNOT get another lifeline phone without it deactivating the current one and this is the only service with ACP truly unlimited data for those who need it) =Record phone calls consistently and fire those who argue and raise their voice at customers or get passive aggressive with them -Stop letting employees spread misinformation or giving them information that requires payment for a FREE service. This is absolutely not okay. They are responsible for sending you a sim card if they are on a new network. They are responsible for sending you a new phone if they gave you faulty one. -Fire people who are being argumentative, rude, spreading misinformation, or refusing to help and hire people that actually want the job and pay them a decent rate This company lacks integrity. This company lacks positivity. This company lacks accessibility. It lacks everything that makes a company a good company. They need to be revamped or shut down, they're actually causing horrendous stress on a lot of their customers. FYI They REMOVED my previous review. So not expecting much.

for months i had used this carrier for my lifeline/acp benefits. everything was great until one day they deactivated my phone. So i called their customer support. the associate said i was not enrolled with them. i ask "why not" He replied "I do not know" and that i need to reapply. this is where the twisted began. i reapplied and called them back. i was first told 7-10 business days to reactivate my benefits. i protested. they connected me to the lifeline dept. then i was told 24-48hrs and they would put a paygo plan in effect until the benefits became active. the plan would have 4.5gb data (=1gb data) 48+hrs went by still no acp/lifeline. i call back 12 times and all 12 times the associates said they initiated the benefits and nothing happened. So i venture to walmart and i purchase a straight talk unlimited plan the $45 silver one (since my phone was originally a straight talk phone) but for some unknown reason the plan could not be added to the phone so back to calling customer service i go. the associate tells me that he has to migrate the unlimited $45 straight talk pin into a tracfone pin and instead of an unlimited plan it would be 8gb of data..."why?" "cause your carrier is tracfone".."since when?" ..."i don't know" ..."ok whatever.." so then i attempt to add my now 8gb tracfone plan outta the "reserve" on my account and as expected..fail. so i call customer service again and this time i am told that my acp/lifeline cannot be added to my phone because they fell i need a different phone and mailed it. ok then i figured i should have no problem getting my original $45 unlimited plan back on my phone then...wrong..instead i have too settle for the 8gb tracfone that after a long battle gets added to my phone @ only 3gb data.Summery!... This company is full of lies.