Tracfone Wireless IncReviews of safelinkwireless.com

Utterly shady business practices. I bought a phone from them just wanting to get like 20 minutes to keep for incoming calls in case of an emergency. When I actually tried to activate the phone, all the plans were scammy. They all had expirations and to make my minutes last a year was outrageously expensive. I tried a plan B where I'd just use the wi-fi to connect to Skype or some other VOIP, but that wasn't available despite the phone having internet capability. I'm going to be reporting these disgusting vermin to the FTC as well.

Took 2 minutes to fill out the application and get approved. Received the phone in less than a week. Took 2 minutes to activate the phone. The phone works great, better than expected. Wish it came with more than 350 minutes but I can't complain. I liked that I could use my own phone which other companies don't allow.

Its hard to apply for their free phone service. They don't give out free phones hardly anymore :( From previous experiences , I have had to contact the FCC to resolve issues with Safelink. As they are unresponsive.

DROP THESE People, LIKE A HOT POTATO, AT ONCE!!!!!!!!! Never ever have experienced such discord..6 phone calls in two days to address minutes and data not being added to my account....once finally my minutes were added, they took away my data, then vice versa....totally incapable of correctly adding both at once , and now they completely deleted my 2.5gb of data within 2 minutes, and tell me that I need to purchase more data.....total joke...left hand has no clue what the right hand is doing....and they dont seem to have notes from the prior reps I spoke to.... I just signed up for another provider, where I dont have to no longer deal with their bs, as soon as my new sim card arrives...Thank God!

Only two people I have talked to get this accomplishment,one I gave a good rating and a Manager. I had phone issues I didn't know it was the service at first so I let the BBB handle it. Only way to fix a technical problem. If anyone has this problem or any problem with Safelink and cannot solve it call the Better Business Bureau.

Horrible customer service. They dont even attempt to help you with an issue. I was charged for something they gave to someone else for free, On top of that, they messed up the address. Upon calling them, all I get told is to call back tomorrow.

Great customer service. I recommend.

I ordered a replacement phone and never received it. I have called 14 times total this week and continue to be hung up on, put in an automated loop which ultimately hangs up on me, and transferred to 'on hold' where noone answers for twelve plus minutes. One time I could hear them talking and laughing ( Not in English) but they never picked up my call. (and I Still do not know where my replacement is ! ) Most of the time I can barely understand the person speaking to me. Broken English with an overseas accent. One call I actually got a pleasant female operator, who I could easily understand, she was helping me and I thought we would get it all taken care of, then she transferred me, and it hung up on me, again. All I want to know is when I will get my replacement phone!!. This is a U.S. government issued cell phone and people in ?India? take my call?! So many things wrong with this "customer service" operation. It's been over a week now with no phone. I am beyond frustrated and still cant call my disabled mother all because of Safelink wireless' "customer service". The worst I have had to deal with in over ten years. WHERE'S MY PHONE .