very professional and informative
very professional and informative, and understanding as well
By customer C.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
667 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 492 reviews with 5 stars · Clear filters
very professional and informative, and understanding as well
By customer C.
The reps were professional, knowledgeable and on time. They resolved my issues in one day.
By Don W.
Antonio was prompt and communicated very well with what time to expect him. He explained everything thoroughly and detailed, the whole process was very smooth. The installer Dominic showed up about an hour later and was honestly one of the funniest people I had ever met. Overall 10/10 experience and I’m glad to be done with ADT.
By xClint H.
My Representative John E. set up mine and my parents home and went above and beyond to make sure all our concerns were addressed. I was skeptical at first based if last experiences with other company’s but John’s professionalism and willingness to listen, made this experience one worth recommending.
By Jake S.
Super product with super people to direct and install.
By customerMike M.
Nice technical
By customer
Very good and very professional service
By Melinda N.
Davon was very courteous and showed me how to operate my new alarm system.
By VERLEANPHILLIPS
Response from Safe Home Direct· Dec 19, 2025
Thank you for the feedback. Davon will appreciate hearing this. We’re glad he took the time to walk you through the system and make sure you felt comfortable using it.