Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
Safe Drivers AcademySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Safe Drivers Academy is a trusted provider of online traffic school. We strive to provide fun and engaging courses that help keep our roads safe.
Safe Drivers Academy (safedriversacademy.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 24 reviews with 4 stars · Clear filters
Good content and easy to follow.I recommend it for others
By Tina Mary G.
Response from Safe Drivers Academy· Oct 24, 2026
Thank you for your 4-star review, Tina! We’re glad you found the content good and easy to follow, and we appreciate your recommendation. Since you had such a positive experience, we’d love to know what we could have done to earn that 5th star. Thank you for choosing Safe Drivers Academy!
I cannot enroll into a new certicate.
By Branden
Response from Safe Drivers Academy· Aug 26, 2026
Thank you for your 4-star review, Branden! If you're having trouble, please reach out to our customer service team and they'll be happy to help. Thank you for choosing Safe Drivers Academy!
It is a comprehensive class that is well-presented.
By Robyn
Response from Safe Drivers Academy· Jun 15, 2026
Thank you for your 4-star review, Robyn! We're glad you found our class comprehensive and well-presented. Since it sounds like you had a positive experience overall, we'd love to know what we could have done to earn that 5th star. We're always looking for ways to improve. Thank you for choosing Safe Drivers Academy!
It was hard to pay attention because the voice used to read it to you bored me.
By Taylor W.
Response from Safe Drivers Academy· Apr 10, 2026
Thank you for your 4-star review, Taylor. We appreciate your feedback about the audio voice. We understand that the narrator's tone can affect engagement, and we'll take this into consideration. If there's anything else we could have done to make your experience better and earn that 5th star, we'd love to hear from you. Thank you for choosing Safe Drivers Academy.
Course material was very good. Help line not so much. Had a start up issue and tried to use both the chat option and telephone support. Both were a failure, no call back or response on chat. I finally figured out what my problem was but wasted 45 minutes. If the company has no help support then just removed it from the menu
By William P.
Response from Safe Drivers Academy· Jan 22, 2026
Thank you for your 4-star review, William. We sincerely apologize for the lack of response from our customer support team. You're absolutely right to be frustrated. You reached out for help, and we dropped the ball. That was our mistake, not yours. We're glad you eventually figured out the startup issue on your own, but you shouldn't have had to waste 45 minutes doing that. Our support is there to help, and we failed to deliver when you needed us. We've already addressed this internally with our team to make sure it doesn't happen again. We really appreciate you noting that the course material was very good. That means a lot, especially given the frustrating start you had. If there's anything else we can do to make this right and earn that 5th star, please let us know. Thank you for choosing Safe Drivers Academy, and again, our apologies for the support issue.
The information was very informative, however it took 7 hours to complete a 5 hour course. Something should be done about that.
By William R.
Response from Safe Drivers Academy· Nov 4, 2025
Thank you, William! We’re glad to hear you found the course informative. The timing is set to meet state requirements, which include minimum seat-time standards to ensure all approved schools provide the same level of instruction. We appreciate your feedback and would love to hear if there’s anything else we could have done differently to earn that fifth star!
Very simple to complete, just make sure you remember or write down security questions otherwise it will trip you up.
By Masud M.
Response from Safe Drivers Academy· Oct 22, 2025
Thank you, Masud! We’re glad you found the course simple to complete. You’re absolutely right about the security questions — they’re an important part of the state’s verification process, but we know they can be tricky. We appreciate the feedback and wish we could've earned that fifth star!
I like the read along and some of the features. But for the future please lower the many times we have to insert a verification after each quiz ends. It is very annoying and the time limit for it as well. There are other security options that are safer and not so much work to insert a one time code. I wish it was more fun and interactive. it was just a lot of reading and information. add more bright colors to the modules that are interactive. It was easy to go through and thankfully finished before the 30 days. I dreaded reading but the read outloud was helpful.
By Giselle De L.
Response from Safe Drivers Academy· Oct 22, 2025
Thank you, Giselle, for your thoughtful feedback. We completely understand how the frequent verification steps can feel tedious — unfortunately, the New York DMV requires strict identity validation throughout the course to ensure compliance with state regulations. That said, we truly appreciate your suggestions about improving interactivity and design, and we’ll share them with our development team as we continue enhancing the student experience.
