Been a member for a minute ...
My parents used to use the bank before it got bought-out/ renamed. It was called American River Health Pro Credit Union. Since I have been of age to have a debit card --I believe I was in my college years (early 20s)-- the years have gone without incident. Additionally, in my 20s, I branched out to have my own separate accounts, a credit account as well. Over the years, I have changed jobs, petitioned to have my credit limit increased, flexed that spending limit, and there were no trailing charges on my large consumer debt as my other bank (Chase) had done to me (I am sure it was in the fine print and I am sure that I did not read it). I digress ... In the past 2 years or so, I have been living and working abroad in Europe. I had a situation where I received something in the mail in Cali and the folks down at my Elk Grove bank location accepted my presence through a phone call whilst my mother physically went in for me to cash the check. Just as well, I use SAFE online banking. My phone number has changed several times since moving and the sole number I have is my European number. In spite of that, and several instances of locking myself out as well as someone trying to access my account, SAFE allowed me to verify my identity without needing to use a phone number. Just prior to writing this review is when, in fact, this had happened to me. Just before coming back to Spain this time, I had about 3 months worth of Summer and 4 jobs within that time frame. I had a desire to raise my credit limit. They were patient and took what direct deposits were in my account, gave me professional/ personal opinions on what I ought to request as an increase, and with a few days to spare before my travels abroad, they approved my increase. The SAFE family in Sacramento has been nothing short of patient with me. I decided to bow out of Chase, for now, and stick with SAFE. Currently, I have the debit account as well as multiple savings accounts as well as a Cash rewards card. I plan to stay with SAFE throughout all its milestones. I feel safe here.
By Grounds For C.