Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
6 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Safavieh Home - Rugs, Furniture and Accessories is listed under Furniture Stores.
Safavieh Home - Rugs, Furniture and Accessories (safaviehhome.com) has 6 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
6 approved reviews, newest moderated first
Paid for white glove ($200) then they shipped with Fedex. Lot of stories and etc, but no solutions. I also on top of that still did not get refunded the bench of $200 I sent return to sender. I chose the shop because I thought they would be fantastic.
By Eve Happy R.
Worst company customer service, has been trying to deliver my rug to wrong address for a week despite my endless messages that they do not respond to , utterly useless , now need to try get my money back
By raya S.
I purchased a chair with ottoman from Safavieh Home’s website in December with free shipping clearly advertised and confirmed at checkout. Two weeks after accepting full payment, Safavieh emailed me demanding an additional $180 shipping fee or they would cancel my order and promptly issue a refund. Safavieh claimed that the furniture was “fragile”, required special crating and the additional fee was also warranted due to a supposedly “remote delivery address.” The fee they did not even match their own written shipping policy. My delivery address is a standard, easily accessible location, not “remote” by any reasonable definition. When I chose to cancel and requested a refund, Safavieh did not issue it as promised. I was forced to recover my money through my credit card company. This was a textbook bait-and-switch with poor customer service and unnecessary time expended to recover my money. Based on my experience, I would not trust Safavieh’s advertised pricing or post-purchase handling.
By Jonathan G.
They did not want to send me money back for an rug that i didn t even get it from courier. They behave like scammers, they evetually reimbursed me the miney after i comtacted my bank my bank contacted their bank ti somve this issue.
By Claudiu I.
BEWARE: Who expects their customers to pay $70 return shipping on a $140 order? Safavieh does. This detail of their return policy is not clear or easy to find. After 13 emails from me to them with maybe 5 responses and multiple phone calls I was told they would give me a $25 concession. They wouldn’t even send me a label. I have to do it. Make sure you are ok paying for shipping yourself if you want to return your purchase!
By Brittany C.
Solid experience with my order. Rug arrived 4 days from order and was exactly like pictures showed. Thank you for your service.
By Donald N.
