SaberForgeReviews of saberforge.com

Paid an extra $450 on top - sent us the wrong Order and said they would not fix it had to pay an extra 450 to replace the light-saber that was not sent to us, only a switch?! The end product was high quality, but customer service was horrible.

I have yet to even receive my purchase, that's not why I'm giving a poor review. I asked a simple question over email well over a week ago and I haven't heard a peep. Plenty of emails about sales though. I fear I'm going to wait months for a saber that is going to break in hours. The internet isn't lying when it says these guys are trash.

NOWHERE in their website order process, nor in their FAQ do they reveal their delivery and return policy. It is INTENTIONALLY obfuscated and wholly unreasonable. Whereas competitors deliver a comparable product in about a week, Saber Forge requires 3-4 months, and some reports complain that deliveries take even longer. When you try to cancel (or even communicate/ask questions) they simply do not reply. No phone number is listed on their website or Facebook page, and when you DO find their phone number, nobody answers. Their Etsy store says "ready to ship in 1-2 weeks" which is a total lie. They refuse to let me cancel my order, even though I put in the cancellation request within 20 minutes of them FINALLY revealing (AFTER PAYMENT) a 9-12 week lead time. I have made a dispute with my credit card company and will continue to fight these crooks tooth and nail to get my money back.

Now although they do make nice Sabers, I've ordered a few from them over the years. They're made to look nice but not at all durable. I had a prodigal son, which the switch plate fell off as it was glued on, then the pieces that held it in place fell off, which had to be glued back on. What a poor design. Who glues things in place? Everything should be bolted, screwed or clipped. I also got a gladius, but every time it clashes, it turns off, as the wiring and speaker placement short when they touch. I thought I'd give another try, as I was after the Jade fire. I can't comment on the build quality, as it never arrived. Sent 2 emails to customer service, it took 16 days to get a response, which stated that it was my responsibility to claim, and if I file a police report, they will send a replacement. After checking USPS guidelines. It is in fact as I thought, the sender's responsibility to file a loss or stolen claim. The only time I must file a report is if it's scanned as delivered but stolen from my property. How does a so called professional company that sends items all the time, not even know the policies of the mail carrier. I replied to the email and guess I must wait another 16 days for a reply. And threatening customers with the "only message us once, as messaging more will delay our response" garbage is despicable. Maybe if they replied quicker, we wouldn't have to message. I ended up contacting my bank to refund the money as I'm tired of playing games with these incompetent hacks. This is regarding order #42941 just in case there is a query of it's legitimacy. I placed another order from ultrasabers, and it took 4 days from USA to UK via FedEx. Friday to Tuesday, and even got to pay a customs charge online from a text message once my item had been delivered. Maybe Saberfarce should make some changes.

Aside from their terrible customer service, just received my saber and it came broken because they didn't glue the pieces on properly. So I'll have to reglue all of the plastic handle pieces on myself. As for first impressions: - Not as bright as you'd expect - Allen screws misaligned, so had to create a new thread which was annoying - Instructions super vague - Charger not compatible with my countries sockets - Sounds aren't great, speaker not very good quality and movement detection is poor, and doesn't really align with the movements well at all. Clash detection also pretty garbage. - Overall build quality subpar for the price I paid Came out of this feeling ripped off. Would have expected much better for their highest tier saber with all of the extras. I've ordered from other companies as well, and this was the first saber to arrive, so fingers crossed they turn out much better. They have a better reputation, so I'm hopeful. Wishing I didn't waste my money on Saberforge though. Don't make my mistake.

This Review should be 0 stars, but it won't give that option. I ordered over 500 dollars worth of parts from this company during their Halloween sale. My plan was to build the light saber with my niece who is very into Star Wars and I'm hoping to get her some basic understanding of how electronics work. I figured their 6-8 week lead time for custom work wouldn't include unassembled parts, but even if it didn't make it in time for her birthday, it would surely be here by Christmas, which would be the longer lead time indicated on their website. After not hearing anything more weeks and their website simply listing a vague "unfulfilled" status on my order, I began emailing customer service asking if this is normal or if I should be seeing the status change to "in production" or something to indicate its progress. After waiting several days for a reply, I received a courteous but canned response that it would be fulfilled in the timeline stated on the website. As we passed the 6 week mark and began approaching the 8 week mark I emailed and asked if the order would be fulfilled in the time quoted to me previously. I explained that this was a gift, and if my 500 dollar gift wasn't going to be here by the time it had been promised, that I'd need to make other arrangements. Once again I got a flippant email stating that my order would be fulfilled "by the end of my lead time". After Christmas came and went without receiving my product or any contact from SaberForge, it was time to email them again. Only after I reached out to them about my order now being over a week late, did they care to let me know that their quality control had found a mistake on part of my order and that it would be another 7-10 business days for them to correct it. I replied to this email and explained my frustration at their lack of customer service, and asked if part of my order was complete and ready to be shipped, why hadn't they at least sent the part that was ready? Anyone who'd read my emails would understand that as a customer who's explained their intention to make the building process the gift to my niece, that having SOME of the parts would at least allow us to begin this process. I received a curt reply that failed to address the obvious request to at least be met half way for a mistake they'd made during manufacturing. The email then dragged on about how custom made parts are hard to make and that mistakes in manufacturing can't always be predicted. The 7-10 business days have come and gone. We are now working on week 11, and I have not received an email, phone call, or any unsolicited communication to let me know what the hell is going on with my order. This business is being run in such an asinine manner that it's baffling how they're still in business. I wish I'd checked these other numerous negative yelp reviews before deciding to order from them. There are SO MANY other companies out there that truly try to offer a service to customers and make even the slightest effort to be fair and respectful in their business dealings. SaberForge doesn't deserve your business. Please heed my warning and don't contribute to this horrible business's existence.

I ordered a saber from saberforge in November. I got an email it could take between 4 and 8 weeks to finish my order. They shipped it within a month, which was to my surprise. It arrived in the Netherlands not long after that. I emailed them that the charger was missing and they responded within 2 days and send me a new one! :D And the saber is AWESOME!!!

DO NOT BUY FROM THIS COMPANY I sent the hilt back in after getting a replacement that didn’t work. Saberforge has had it since the 14th of September. Delivery details here: verified but cannot be attached on Trustpilot I am extremely frustrated with all this. You may not steal my hilt. I need a repaired hilt LIKE I PAID FOR on July 5th. Obviously Saberforge operation is a disorganized mess and I am going to have to suggest to everyone I can on social media, Google reviews, and every other review site I can pull up that they would do better going with Vaders Vault or even Ultrasaber. If I do not receive some support with this soon I will be forced to escalate my action including filing a police report in Oregon City. I am awaiting an immediate reply.