RZ MaskReviews of rzmask.com

Overhyped by Youtube users, the mask fits poorly, with the velcro fastener at the back often coming loose when bending your neck down, can often smell the wood dust whilst using it so it obviously does not work, fogs glasses up just as bad as any other mask.

The mask seemed to be of great quality until it was time to change the filter and the Exhalation caps failed and are now stuck on the mask and won't come off. When I called customer service they have very poor customer. Probably one of the worst that I have ever encountered. Apparently they only have one customer service supervisor, (at least that's what I was told by the 1 supervisor). This company seems to not care about customer satisfaction and will not replace anything or even give a reasonable discount for a new order. Very disappointed because I bragged about these mask and highly recommended them to many. Will be looking for a new company to fulfill all my mask needs.

First, valve masks protect only the wearer, not others, and so are discouraged on airplanes and other public venues. You've got to double mask under them. Further, I've had problems with the valves. When changing filters, it's really tricky to line up the mask, diaphragm, filter, and valve just right. The larger problem is that the entire valve assembly comes loose, falls to the floor, and can be lost. I've lost one diaphragm, but when I contacted RZ, we told they don't sell only the diaphragm, but only the entire valve -- for $7!!! A good concept, but poorly engineered. Very disappointed. Would neither buy again nor recommend.

Miserable service. I’m a disabled Veteran. I ordered a 2.5 reusable mesh mask, 12 pack F3 filters. Both size XL. I added to cart, when I went GovX to apply discount coupon, then to PayPayPal to check out, back RZ site to complete order the size did not transfer. The order went through for medium mask & filters. When I contacted RZ about the issue, they pretty much said tough crap. I don’t feel this is all my issue. Data transfer on RZ servers or servers they use need to be addressed. As I stated. I am a disabled veteran, high risk Senior for Covid. asks are a necessary item everyday. I would not recommend using RZ masks for their miserable customer support. Quite frankly using a 3rd party service they can’t or won’t back. obviously RZ masks don’t have a clue what they’re doing. I can’t use medium masks. They offered a 10% discount & free shipping. BIG DEAL I‘m still out original purchase price. I’m fixed income, can’t afford paying twice for items I can’t us. It‘s obvious RZ Masks intention is to screw customer out of money when issue is their fault. Cant own up to responsibility. Keep your money, it’s obvious you need it more than I do. RZ Masks need to fix issue of data transfer between GovX, PayPal, & RZ check out. Beware of this company. They wont stand behind their product or service.

Bought the 2.5, very disappointed... The filter alone may indeed work great but in testing but in conjunction with the actual mask the barrier is compromised. The filter nose-piece has a foam pad that is not filter rated and allows air to pass without going through the filter. Additionally, the one-way valves are not closing properly - the allows are to pass unfiltered, so this has been a waste of money since they don't take returns to due Covid-19.