Good Service
Quick & simple process
By Mazhar
Response from Ryan· May 18, 2023
Thanks so much for sharing your experience with us. We hope to work with you again soon.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
142 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Plano, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 7,600 professionals and associates serves over 87,000 clients in more than 80 countries, including many of the world’s most prominent Global 5000 companies.
Ryan (ryan.com) has 142 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 10 reviews with 4 stars · Clear filters
Quick & simple process
By Mazhar
Response from Ryan· May 18, 2023
Thanks so much for sharing your experience with us. We hope to work with you again soon.
Experts in R&D advice, have helped us understand the legislation and maximise our entitlements. Very responsive.
By customer
Response from Ryan· May 11, 2023
Thank you for your lovely review; the team always love to hear when our work has made a difference. We look forward to working with you again soon.
All very professional and understanding of our needs
By Annette C.
Response from Ryan· Mar 23, 2023
Thank you so much for taking the time to leave us a rating; let us know if we can help you in any way!
Catax are very friendly and helpfull, we have used them now for 3 or 4 years in a row. Every member of the team I have dealt with has been great and made the process easy and understandable. Ryan my account manager is a pleasure to speak with and catch up with year in year out. Queries are responded to asap. The only thing we as a company dislike is that the benefit is paid across to Catax first instead of coming to us
By Lee H.
Response from Ryan· Jan 20, 2023
Thank you for the review Lee, and for sharing your feedback! We will be sure to pass on your kind words to Ryan. A member of the team will be in touch with you directly as we would like the opportunity to talk and investigate your feedback about the benefit further.
Helpful staff and guided us through procedures
By Julie D.
Response from Ryan· Nov 9, 2022
We really appreciate you taking the time to share your feedback with us. We look forward to working with you again soon.
Professional organisation that helped us with our R&D tax claim which was successful.
By Tim B.
Response from Ryan· Nov 7, 2022
Thanks so much for sharing your experience with us. We hope to work with you again soon.
Original set up was good. Problems with HMRC changing the process slowed everything down (not down to Catax), but communication on progress could have been much more proactive than it was. Claim was 100% successful, eventually.
By David B.
Response from Ryan· Oct 31, 2022
We always aim to deliver a great experience, and we are disappointed when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.
Overall a very good service from all at Catax. There was a slight issue at the 11th hour with an incorrect costing calculation which did cause delays to payout however we have now received the funds and are in the process of the 2020 claim with Catax's assistance.
By Philippa L.
Response from Ryan· May 9, 2022
It was a pleasure working with you, and we appreciate you taking the time to share your feedback with us. I'm glad you felt we provided very good service and are delighted to be working with you again through your future claims. We have fed back your review with the team and will use the feedback to make our service better.