Fast shipping during the holidays.
Fast shipping during the holidays.
By Diane Y.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
59 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
R.W. FLAME was founded in 2017. The "R" stands for Robert, our founder's first name, and the name of our company, "Rowan LLC". "W" represents the last name of our founder, Wang. "Flame" signifies our heating appliances that bring warmth to cold buildings and to our hearts. Our founder, Mr. W, is a professional fireplace engineer. Our fireplaces are popular across Europe and America, becoming a beloved and preferred choice for many. We aim to bring warmth to cold buildings and happiness to people's everyday lives and Becoming an affordable and trustworthy brand.
R.W.FLAME (rwflame.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 40 reviews with 5 stars · Clear filters
Fast shipping during the holidays.
By Diane Y.
Product was as advertised, love the ambiance it ads to my living room fire Place.
By Stephen R.
Love the fireplace, easy to install and looks great. I broke the remote and their support was very fast and helped me out.
By Jaime
Beautiful flames, great heat, radid delivery.
By customer
I felt really good about buying this little stove, from the moment I open the box. there was packed in snugly, wonderful directions solid little piece and I enjoy it immensely. I do not find that the heat is significant.. you really do need to be in front of it (as was expected with an infrared).
By michelle M.
Love this fireplace 🙌🏼 it is exactly what I was looking for and the perfect size ! It was easy to assemble: all pieces included, all holes lined up perfectly, no scratches on the wood! Flame looks real and the unit produces great heat! I often have to turn the heat down 🙌🏼 I am very, very happy with this purchase!
By Valued C.
Pleasant customer service, timely delivery, updates, as needed and product exactly as described. No surprises or regrets
By Loretta D.
Response from R.W.FLAME· Nov 26, 2025
Thank you for your positive feedback. We are pleased to know you are satisfied with our service and delivery. Looking forward to your next visit. Best regards, R.W.FLAME Team
We are very happy with this fireplace. It looks great and the flames and logs are very realistic. It was easy to assemble and is very sturdy. My only complaint ( be it very small) is that it ships in 2 different packages. If they had arrived on the same day there would be no complaint at all.
By Jeffrey C.
Response from R.W.FLAME· Nov 26, 2025
Thank you for praising the fireplace's look and realistic flames. We appreciate your feedback on the separate shipments and are working to improve this. Best regards, R.W.FLAME Team