DO NOT PURCHASE/Use their INSURANCE AND DO…
DO NOT PURCHASE THE INSURANCE AND DO NOT ALLOW RENTERS TO USE THEIR INSURANCE IF YOU ARE THE OWNER! Took two weeks just for their contracted out adjuster to write the estimate. Then it took five months for them to pay me to get the damages fixed. It was a straight forward case. The prices for the parts had gone up from the estimate to the time they actually paid out and now will not cover the additional amount. WORST EXPERIENCE EVER. COMMUNICATION WAS TERRIBLE. Owners do not respond. Only use the big name insurance companies, lesson learned.
By Mike
Response from RVnGO· Apr 1, 2021
We are deeply saddened by your experience and unfortunately we can not speak for the insurance company. We can say that they are a very large A Rated RV Insurance Company and there may have been other details and mitigating circumstances around your insurance claim. This claim was 5 months ago and at that time everyone was in the middle of a pandemic with states still shut down, and work staff was dramatically cut by many companies, so things that would normally take hours turned into days or even months. Companies even now in April 2021 are just now bringing their staffing levels back up to pre-Covid and returning to "normal" operation levels. Again we are sorry for your experience.

