Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
New
3 reviews
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BnB My PlaceBnB My Place is a locally owned short-term rental management company based in Tucson, Arizona. We offer full-service Airbnb and vacation rental management: guest communication, dynamic pricing, cleaning, and maintenance, all handled for you. 50+ properties managed. 4.8 stars across 2,500+ guest reviews. Airbnb Superhost status. Listed on Airbnb, VRBO, and other premium booking channels. Our in-house team holds every property to strict operating standards so your revenue stays maximized and your asset stays protected.We've been hosting for more than eight years, growing from a local co-hosting operation into a full-service management company. Today we manage homes across Southern Arizona, from the Catalina Foothills and the University of Arizona area to Oro Valley and Vail. Our homes average 70% occupancy, and we held a 0% cancellation rate across 1,400+ stays in 2025.What's included: listing creation and optimization, professional photography, dynamic pricing and minimum-night optimization, guest messaging, in-house cleaning and laundry, maintenance coordination, quarterly inspections, and lodging tax collection and remittance. Owners can track bookings and earnings anytime in our real-time owner portal.Management plans start at 20% of net rental proceeds. No up-front fees, no minimum term, and no long-term contract.Looking for STR management? We'll walk your property, run a free revenue estimate, and typically have you listed and earning within 3–4 weeks.
BnB My Place (bnbmyplace.com) has 3 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
3 approved reviews, newest moderated first
Fantastic Airbnb hosting and management of the home. They are very communicative and attentive to homeowners. I love their owner tool resource and how detailed their page is for us to stay informed about our rental.
By Jacob M.
⭐️ Very disappointing experience We booked a property managed by BnB My Place specifically because of its close proximity to the hospital where my father was scheduled to have surgery. Unfortunately, shortly before the trip, he developed a painful infection and his surgeon determined that it was unsafe to proceed. His surgery was postponed and will now need to be rescheduled in 6–8 weeks. As soon as we learned this, I contacted BnB My Place to explain the situation. BnB My Placesaid the cancellation and refund was up to Airbnb customer service. However, Airbnb then directed me back to BnB My Place who did not respond to my message for over 2 days. At which point BnB My Place declined my request for a refund. What was most disappointing to me was the complete lack of flexibility or compassion given the circumstances. We ultimately paid approximately $700 for accommodations we were unable to use, and the host was unwilling to offer a refund or credit that could have been applied when we return for my father's rescheduled surgery. On top of that, when I left a review on Airbnb, the host requested my review be taken down. I'm sharing this experience so future clients can make an informed decision about the level of flexibility and regard for customer service.
By Tracy D.
Response from BnB My Place· Oct 21, 2026
We are sorry to hear about your father’s infection and the postponement of his surgery. We hope his rescheduled procedure goes well and wish him a speedy recovery. As you noted, we follow the set Airbnb policies for stay cancellations. Guests may need to adjust or cancel a booking for many reasons, which is why every property we manage has a clear cancellation policy displayed at the time of booking. We then process cancellations through Airbnb under that policy, and we follow it along with Airbnb’s terms, as they are the rental platform. We are also sorry your request went two days without a reply. We escalated it to Airbnb and waited for their response before getting back to you, but we should have told you at the time rather than leaving you without an update while we waited. If you return to Tucson, please reach out to us first. We would welcome the chance to host you under better circumstances. Sincerely, BnB My Place Team
These people are criminals who have hijacked my property and have not paid me terminating my agreement for alleged threatening emails which is ludicrous. They have gone to my soon to be ex wife to continue their illegal management even though she’s not on the mortgage or deed as she was only added to the title under duress of her divorcing me. Alec Mitchell and crew have taken every penny of the rental income and not paid me anything! Avoid this company at all costs and ignore the reply that they will try to spin!
By Chris A.
