I made a mistake ordering the…
I made a mistake ordering the incorrect part. Customer service was kind enough to waiver the restocking charge as a one time courtesy. Great people to work with very responsive to emails.
By Albert P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
395 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We, here at Salty Expeditions LLC, pride ourselves on our extensive knowledge of the Carefree products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. Salty Expeditions LLC is an independent Carefree of Colorado parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a fully functional awning!
rvcarefree.com (rvcarefree.com) has 395 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
395 approved reviews, newest moderated first
I made a mistake ordering the incorrect part. Customer service was kind enough to waiver the restocking charge as a one time courtesy. Great people to work with very responsive to emails.
By Albert P.
Top notch customer service! Taylor went above and beyond to make sure I didn't buy the wrong part for my awning and as it turned out I had the wrong part ordered and would have been an exspensive mistake. Thank you for that.
By Ron B.
Thor Axis 2016 Awning replacement I emailed the company for replacement info. I sent the model number off the old fabric. Taylor responded with the replacement information and a link to order. Also provided the info to order led lights that fit.
By Cindy H.
Locating the correct replacement awning fabrics was easy. Shipping was very quick, and they were on sale. The trifecta of a great shopping experience!
By Brian C.
Rec the wrong part but they did reimburse me but would rather have the right plugs for carefree freestyle wall mount awning
By skip L.
I emailed the company and their agent, Taylor assisted me with what I needed. Awesome service !
By James N.
Fast and reasonable shipping and parts
By Jack
Great Service
By Barry H.