Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,249 reviews
RuutSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,249 approved reviews, newest moderated first
It’s a great app that provides a lot of educational information on health and physical fitness.
By Rudy
Response from Ruut· Jun 7, 2026
Hello Rudy, Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our courses. Your support means a lot to us, and we look forward to continuing to serve you. Warm regards, The Ruut Team
Just did 1st lesson.. no decisions made yet
By Crystal
Response from Ruut· Jun 7, 2026
Dear Crystal, Thank you for taking the time to leave a review and share your initial thoughts about Ruut! We completely understand that it can take a little time to settle in, explore the platform, and see how everything works. Our goal is to make sure you feel supported and confident as you navigate the courses at your own pace. If you have any questions, need a quick walkthrough, or run into any confusion along the way, please don't hesitate to reach out to us directly at [email protected]. We're always here and happy to help you get the most out of your experience! Warm regards, The Ruut Team
Made it through the 1st lesson! Although I know a little about HRV, I've already learned much more from the 1st lesson, and I have actionable steps to do daily. Small changes that will hopefully make a big difference!
By Tiff
Response from Ruut· Jun 7, 2026
Hello Tiff, Your kind words are deeply appreciated! We are thrilled to know Ruut is making a positive impact on your physical recovery and overall well-being. Thank you for letting us be a part of your journey. With gratitude, The Ruut Team
You are asking me to rate the pr Ogran without seeing results
By David
Response from Ruut· Jun 7, 2026
Dear David, Thank you for taking the time to leave a review and share your initial thoughts about Ruut! We completely understand that it can take a little time to settle in, explore the platform, and see how everything works. Our goal is to make sure you feel supported and confident as you navigate the courses at your own pace. If you have any questions, need a quick walkthrough, or run into any confusion along the way, please don't hesitate to reach out to us directly at [email protected]. We're always here and happy to help you get the most out of your experience! Warm regards, The Ruut Team
Immediate response and willingness to assist.
By MBC
Response from Ruut· Jun 7, 2026
Dear Valued Customer, We are thrilled to know our support team was able to help you! Your kind words truly mean a lot to us. Thank you for being a valued part of the Ruut community—we are always here for you. Warm regards, The Ruut Team
Great to find out abiut this idea
By Darcy
Response from Ruut· Jun 7, 2026
Hello Darcy, Thank you for your positive review! We are truly glad Ruut is offering the support and guidance you have been looking for. Here is to continued progress and healthy habits together. Best regards, The Ruut Team
This is my first week and so far enjoying the experience. I needed to adjust my plan and someone got back to me right away. Great customer service! My only complaint is the computerized sounding voice during the sessions.
By Shannon
Response from Ruut· Jun 7, 2026
Hello Shannon, We are truly grateful for your kind words about our support team. It is our mission to be there when you need us most, and it is an honor to support you on your recovery journey. If you would like to share more details about your experience or have any further suggestions on how we can improve, please feel free to reach out to us at [email protected]. We would love to hear from you! Warmly, The Ruut Team
Great facebook advertising but an App and training concept fundamentally flawed. Ruut app I was taken in by the Facebook hype. The reality is far far different. My view is that, at best, they are hoping for sales that will enable them to hire the developers to deal with the poor, ill thought through design. At worst, this is a bit of a con. The ad implies that the training is HRV (heart rate variability) based. It may be, but not in any way that seems meaningful. Here are my issues. 1 the developers have yet to create a link to any of the wearables such as Garmin, Suunto, i-watch etc so none of this rich source of data is used by this programme. 2 as a result of this, all the runs in your plan are speed based. So, for me, in the first week of the plan all my runs were at 7min 30 per km pace. This takes no account of the terrain you are running in. 3 a far better measure (in my view) is heart rate. If you train on heart rate this takes account of terrain. 4 if you decide you’d like to do one of your runs on a different day the only way to move it to that date is to change your entire plan availability to include that date and then change it back again. Poor design. 4 because the app doesn’t link to Garmin you have to take your phone with you to record your run. When you finish, if there’s only 4G or less, the app just spins whereas your Garmin is fine. 5 I’ve been back and forth with their customer help on all these and their comments can usually be summed up as “the app can’t do that right now but I will pass on your request to our developers”. An update: 1 I got a message saying they wanted to talk to me more but needed additional contact information. I provided it…no contact yet. 2 further frustrations: I though I’d hit “start” on the app before my run but it didn’t record it. (Of course my trusty Garmin did). I can’t see any way of manually inputting the details of the run I did. Again, my conclusion is that no-one thought through the design of this app. I really have wasted £35. I did decide to contact them to check that I hadn’t missed the ability to manually add and their response was - Unfortunately, right now we don't have the option of manually adding the workouts.
By Graham W.
Response from Ruut· Jun 7, 2026
Hi Graham, We are truly sorry to hear that your experience with Ruut fell short of expectations. We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly. Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible. If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help! Warm regards, The Ruut Team
