Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,249 reviews
RuutSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,249 approved reviews, newest moderated first
Easy workout to start
By marshak
Response from Ruut· Jul 5, 2026
Hello there, It is wonderful to hear that you found the workouts easy to get started with. We are committed to creating programs that feel approachable while helping you build healthy habits at your own pace. Thank you for sharing your experience and for being such an important part of the Ruut community. Warm regards, The Ruut Team
I was very pleased with the prompt reply to my inquiry and resolution. Well done
By Paul S.
Response from Ruut· Jul 4, 2026
Hello Paul, It is wonderful to hear that our support team made a difference for you! We are dedicated to providing care and clarity every step of the way. Thank you for being such an important part of the Ruut community. With appreciation, The Ruut Team
I really appreciated the professionalism and willingness to refund me.
By Katie R.
Response from Ruut· Jul 4, 2026
Hello Katie, Thank you for your kind words! We're glad we could assist you and that our support team met your expectations. Providing professional and helpful service is very important to us, and we truly appreciate you taking the time to share your experience. Kind regards, The Ruut Team
Very quick response and friendly
By Hannah K.
Response from Ruut· Jul 3, 2026
Hello Hannah, Thank you for your kind feedback! We’re happy to hear you found our response quick and friendly. We always aim to be as helpful and responsive as possible. Kind regards, The Ruut Team
I needed a cancellation + a refund & it couldn’t have been easier. Thank you so much!
By Darryl
Response from Ruut· Jul 3, 2026
Hello Darryl, Thank you for taking the time to share your experience! We’re glad to hear that the cancellation and refund process was smooth and easy for you. Making things simple and stress-free is exactly what we aim for. Best regards, The Ruut Team
Great introductory process to ease into a routine. Encouraging and productive.
By Andrew L.
Response from Ruut· Jul 3, 2026
Hello Andrew, Thank you so much for your kind feedback! We’re really glad to hear that the introductory process helped you ease into a routine and that you found it encouraging and productive. That’s exactly the experience we aim to create. Warm regards, The Ruut Team
Need to warn people about subscription renwal
By Dave Z.
Response from Ruut· Jul 3, 2026
Hello Dave, Thank you for your feedback and for taking the time to share your experience. We’re glad you’re overall satisfied, but we’re sorry to hear that the subscription renewal felt unclear. We understand how important transparency is, and your comment about clearer communication around renewal pricing has been noted and shared with our team for review. If you have any questions about your subscription or billing, our support team is always here to help. Just drop us a line at [email protected]. Warm regards, The Ruut Team
HRV program looked promising, and I tried to restart it, but couldn't stick with it. I was using the web based, not phone app. When I finally stopped kidding myself that I would resume, I went to go cancel and I was logged out. I tried to log back in, but was told that my email or password was incorrect. Which can't be true because I use the saved passwords utility on my computer and I haven't changed anything there since I originally (successfully) changed my password on the website in 2025. Anyway, I selected the "reset password" and awaited the email to allow me to do so, but none arrived. I tried over and over. I restarted the mail program and checked the junk mail. Nothing arrived. I sent an email last night to support, but did not hear back at all today. I tried again this evening, logging in, requesting reset password, no luck. They seem to be responsive here, so perhaps I might get some results.
By mountaingirl
Response from Ruut· Jul 3, 2026
Hello, Thank you for sharing this in such detail, and we’re sorry for the frustration you’ve run into while trying to cancel. We understand how difficult it is when login and password reset emails don’t come through, especially when you’re trying to manage your subscription. That’s not the experience we want for you. We’ve noted your situation and will prioritize this for review. In the meantime, if you’re still unable to receive the reset email, it may help to double-check that messages from our system aren’t being filtered by your email provider (including spam, promotions, or blocked senders), as these emails can sometimes be delayed or misrouted. Please rest assured that your request is in the queue, and the team will assist you with access and cancellation as soon as possible. If you have any further questions or suggestions on how we can improve, feel free to reach out to us at [email protected] - we'd love to hear from you! Warm regards, The Ruut Team
